Specialist, Brand Hotel Openings & Transitions Greater China & Mongolia – MLA hotels

Job description

Position Statement

  The Specialist, Brand Hotel Openings & Transitions for MLA hotels is primarily responsible for the efficient and effective on- boarding and maintenance of China MLA All Suite and Focused Service Hotels along with the support and guidance of the Manager, Brand Openings and Transitions for China MLA All Suites and Focused Service Hotels, in Hilton systems and all other relevant distribution channels; to ensure hotels are visible and bookable with the goal of optimizing revenue generation from pre-sale throughout the life of the asset.

This role will be the primary (or secondary) contact for key MLA stakeholders, supporting communications and relationship management related to the MLA opening process, identifying opportunities for a relevant and efficient opening model in conjunction with the Opening Manager and the Brand Management Teams.

 Fundamental to the Brand Opening support across APAC this position will also develop, evolve and manage related report & resource governance for the APAC Brand Opening organization; to achieve marketable best-in- class, baseline enterprise opening support model aligned with APAC brand growth and key strategic priorities.

  Position Summary

 This position works directly with above property and in some cases hotel level stakeholders to collect, verify, enter, and submit content in dual language (English and Chinese); will execute standardized quality reviews to ensure accuracy; and will complete and distribute status reporting to track key milestones and established SLA metrics (accuracy, time, etc.).

This position will also collaborate with various enterprise teams (commercial services, distribution services, and content management) with a focus on timely execution of workflow to meet targeted opening dates and resolve 

open issues. This position will understand the cross-section of opening scenarios beyond MLA openings, to provide Opening team support as team-specialist for system, resource, and report management.

 

This Opening specialist should participate in meeting and support workgroups and discussions around harnessing technology to automate, supplement efficiency.

 

Periodically providing additional project support for wider APAC Opening pipeline initiatives and Brand growth.

  

Core Functions

Related to MLA opening management:

·       Point of contact for China Home2 and/ or Hampton Management partners for opening related topics, developing & delivery presentations as necessary.

·       Responsible for collecting, verifying, entering and submitting content from above property and possibly hotel level team members for action in Hilton systems.

·       Responsible for coordinating and quality reviewing builds, mapping, and other required processes of all involved third party entities (DerbySoft, ZP, etc.).

·       Ensure dual/ multi language hotel websites are created, content is loaded and optimized, and quality review all channels (Hilton app and WeChat mini program).

·       Responsible for completing and distributing status reporting which tracks key milestones by hotel and progress with SLA metrics.

·       Responsible for providing ongoing customer support for all onboarding and maintenance related commercial/distribution requests, assists with escalation and other topics as necessary.

·       Work alongside the Manager, Brand Openings for MLA to support the execution of above tasks on a shared responsibility basis

·       Related to APAC enterprise Brand Opening support:

·       Manage, monitor and develop reports to assist with reviewing and auditing all processes

·       Draw inferences from performance metrics of openings and recommend improvements through innovation such as automation.

·       Collaborate with key stakeholders to realize opportunities with the guidance of the Manager, Brand Openings for MLA.

·       Assist with reviewing, updating, and developing resources to support the onboarding and maintenance of pre-opening hotels in Hilton systems and all other relevant distribution channels.

·       Daily activities include but not limited to monitoring workflows, managing and organizing timelines, crafting communications, preparing shipping and receiving, managing reporting and conducting hotel and regional conference calls.

·       Work with members of the Brand Support teams and other internal departments to coordinate additional support where needed.

·       Transfer current opening efficiencies to the Hotel Openings and transition tool and implement process enhancement towards improving the tool adoption and efficiency.

·       Support/ develop checklist and efficiency for APAC SLA deals

  Direct Reports (if any):

Not Applicable

What are we looking for?

To be successful in this role, the candidate will need to demonstrate the following attributes and skills:

·       Proactive approach to identifying and problem solving.

·       Effective communication skills, with the ability to clearly and concisely express ideas both verbally and in written form.

·       Excellent interpersonal skills that build trust and instill confidence to motivate and influence others.

·       Be able to prioritize activities efficiently and be effective with Time management to meet deadlines

·       Ability to work with a diverse and inclusively team

·       High proficiency in Microsoft Suite of Tools including MS Power BI platform and have the ability to develop presentations

·       Knowledge of Hilton enterprise tools such as OnQ PIM, Identity Management, Content Gateway, and Salesforce will be advantageous

 To successfully fill this role, you should maintain the attitude, behaviors, skills, and values as listed above and we are looking at a candidate who has:

·       Minimum Education: College degree or any combination of education and work experience will be preferred.

·       Minimum 2 years of hotel industry (or similar) experience demonstrated handling multiple projects at one time.

·       Fluent in written and verbal Mandarin/ business Chinese and English

 

What will it be like to work for Hilton?

Hilton, the #1 World’s Best Workplace, is a leading global hospitality company with a diverse portfolio of world-class brands . Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World’s Best Workplaces. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!