Specialist, Brand Hotel Openings & Transitions, Greater China & Mongolia

Job description

Position Statement

  This position is responsible for the efficient an effective onboarding of all new & converting hotels in Asia Pacific – GCM region for all Brands. An integral part of the APAC Brand team, this role works in partnership with respective regional and enterprise opening teams to ensure hotels that join our portfolio deliver their Brand promise and are set for long term success.

  Position Summary

 This role facilitates hotel set up to connect with Hilton systems, introduces & orientates hotel teams with Hilton tools and resources and ensures pre-opening/ new hotels are capable of maximizing hotel revenues, guest loyalty, brand standard compliance and delivering key brand initiatives.

Working directly with hotel leadership teams, this role is responsible for supporting hotels through critical & mandatory brand opening processes, whilst coordinating the timely completion of tasks and execution of workflow to meet targeted opening dates and achieve system, guest and commercial readiness.

This position will also collaborate with enterprise commercial services, distribution services, and above property teams including Technical Services, Management Company opening teams and brand team members to ensure resources and initiatives are delivered to regional needs.

Hotel assignments will predominantly be in the GCM region, whilst the right candidate will have some cross regional capability to support non-GCM hotels remotely, if needed, in addition to providing some additional administrative support for the team.

  Some of the key activities undertaken by this role will be:

·       Provides proactive guidance for pre-opening hotels. Acts as liaison between opening hotel team and Brand Support, managing tasks within the Hilton Openings and Transition tools, opening documents and the action steps associated with the initial set up phase of new hotels with Hilton commercial teams, Global Distribution teams, Hilton Reservations, and Hilton Honors.

·       Responsible for collecting, verifying, entering and submitting content from above property and hotel level team members for action in Hilton systems.

·       Conducting frequent hotel calls and participate in regional meetings/ calls; as well as coordinate and support in conducting interactive remote pre-opening webinar program

·       Responsible for providing ongoing customer support to hotels for all onboarding and maintenance related commercial/distribution requests, assists with escalations.

·       Assists with reviewing and auditing opening and transition processes and recommend improvements through innovation such as automation and AI (where feasible)

·       Daily activities include but not limited to monitoring workflows, managing and organizing timelines, crafting communications and receiving + managing reporting

·       Co-ordinate with global and regional teams for additional support, where needed.

·       Assist in communicating, implementation and compliance of Brand programs, procedures, processes, policies and initiatives

·       Occasional travel may be required to conduct onsite hotel pre-opening Brand meeting/orientation

  Direct Reports (if any):

N/A

What are we looking for?

  The be successful in this role, the candidate will need to demonstrate following attributes and skills:

·       Responsiveness and prompt follow up to phone calls and email to ensure we meet the needs of the customer in a timely manner.

·       Proactive in identifying and problem solving with the support of the Opening team

·       Excellent interpersonal skills that build trust and instill confidence in order to motivate and influence others.

·       Be able to prioritize activities efficiently and be effective with time management to meet deadlines

·       Ability to work with a diverse and inclusively team

·       Working knowledge of Microsoft Suite of Tools

·       Good communication skills to clearly and concisely express ideas both verbally and in written

·       Ability to develop presentations

·       Knowledge of Hilton enterprise tools such as OnQ PIM, Identity Management, Content Gateway, and Salesforce will be advantageous

 

To successfully fill this role, you should maintain the attitude, behaviors, skills, and values as listed above and we are looking at a team member who has:

·       Minimum Education : College degree or any combination of education and work experience will be preferred

·       Minimum 2 years of hotel industry (or similar) experience, in a mid-management or supervisory level position

·       Fluent in written and verbal Mandarin/ business Chinese and English

   

What will it be like to work for Hilton?

Hilton, the #1 World’s Best Workplace, is a leading global hospitality company with a diverse portfolio of world-class brands . Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World’s Best Workplaces. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!