SPA Receptionist

Job description

·  Greet and welcome guests with a friendly and professional attitude.
·  Manage guest check-ins and check-outs efficiently, ensuring a smooth and pleasant experience.
·  Provide detailed information about spa services, packages, and promotions.
·  Book appointments and manage schedules for therapists.
·  Answer phone calls and respond to emails in a timely and courteous manner.
·  Ensure the spa environment is clean, comfortable, and well-organized.
·  Handle payments and process transactions accurately.
·  Maintain accurate guest records and adhere to confidentiality standards.
·  Assist with guest inquiries and resolve issues promptly and professionally.
·  Promote spa products and services to enhance guest satisfaction
·  Provide high-quality massage and spa treatments according to the guest's needs and preferences.
·  Demonstrate excellent knowledge of various spa therapies, including body treatments, facials, and massages.
·  Ensure the comfort and safety of guests during treatments by maintaining a relaxing and professional environment.
·  Maintain a clean and organized treatment room and spa area.
·  Ensure all equipment and products are properly sanitized and stored.
·  Offer personalized recommendations based on guest concerns and preferences.
·  Stay updated on new techniques and treatments to improve guest experiences.
·  Work collaboratively with spa receptionists and other team members to ensure seamless service.
·  Maintain high levels of hygiene and adhere to health and safety regulations.
·  Ensure guests leave the spa feeling relaxed and satisfied.
·  Basic computer skills
·  Able to respond to guest emails in English
·  At least 2 years of Spa or Guest service role experiences
·  Must have a valid spa service provider license
·  Good communication skills in English and friendly, professional attitude
·  Previous experience as a spa therapist in preferred
·  Good personality with a neat and tidy appearance