Spa Director

Job description

A Spa Director is ultimately responsible for overseeing the spa operations and team to deliver an excellent Guest and Member experience while managing annual revenue targets.

What will I be doing?

As a Spa Director, you are ultimately responsible for overseeing the spa operations and team to deliver an excellent Guest and Member experience. A Spa Director will also be required to achieve revenue targets and manage customer feedback. Specifically, you will be responsible for performing the following tasks to the highest standards:

·  Manage overall operations of the spa
·  Manage and carry out procedures, have current knowledge of treatments, and ensure all treatments comply with current legislation and company standards
·  Ensure client experience is proficient including bookings, payments, and consultation cards
·  Managing spa team members and beauty therapists to ensure high motivation, provision of high quality service and ongoing development
·  Drive team to meet and exceed agreed revenue targets through a creative approach to delivering alternative programmes to core fitness-based schemes
·  Meeting department annual budget and be accountable for maintaining and operating within financial targets as well as net movement
·  Manage customer feedback effectively to ensure continuous service and programme improvement
·  Instill brand values and standards to maintain quality on a daily basis
·  Liaise with other hotel departments
·  Ensure customers and guests receive friendly and consistent personalised service from all team members
·  Respond to audits to ensure continual improvement is achieved
·  Maintain awareness of department security related to cash, stock and equipment and ensure all department procedures are followed
·  Ensure health, safety and COSHH regulations are complied with and club rules are observed by members, clients and guests

What are we looking for?

A Spa Director serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

·  Management experience within the spa industry
·  Ability to meet financial targets
·  Ability to work under pressure
·  Excellent grooming standards
·  Willingness to develop team members and self
·  Flexibility to respond to a range of different work situations
·  Ability to work on your own or in teams

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: :

·  Knowledge of the local market
·  Relevant qualifications

 Leaders involved in the pre-opening of a hotel need a mix of technical expertise, operational know-how, strategic thinking, and leadership skills to ensure the property launches successfully. Here are the key required skills:

 

1. Project Management

• Ability to manage timelines, budgets, and resources effectively.

• Overseeing pre-opening activities like construction, procurement, and vendor coordination.

• Ensuring compliance with deadlines and regulatory requirements.

 

2. Strategic Planning

• Developing and implementing a detailed pre-opening roadmap.

• Setting priorities, identifying critical tasks, and anticipating potential challenges.

• Creating operational workflows and systems before the opening.

 

3. Operational Expertise

• Understanding all hotel departments, including housekeeping, front office, food & beverage, and engineering.

• Ensuring operational readiness and team training before opening day.

• Coordinating with various stakeholders to meet brand standards.

 

4. Team Leadership and Development

• Hiring, onboarding, and training staff for various departments.

• Inspiring and motivating the pre-opening team to stay focused and aligned with goals.

• Promoting collaboration and addressing staff concerns during high-pressure times.

 

5. Budgeting and Financial Management

• Managing pre-opening budgets for staffing, marketing, and procurement.

• Analyzing forecasts to ensure the hotel’s financial health post-opening.

• Negotiating vendor contracts and overseeing cost control.

 

6. Brand Knowledge and Standards Implementation

• Deep understanding of the hotel’s brand standards and values.

• Ensuring consistency in design, service, and operational practices.

• Implementing quality assurance processes aligned with the brand.

 

7. Crisis Management and Problem-Solving

• Quickly addressing unexpected challenges during construction, staffing, or equipment setup.

• Maintaining calm and finding solutions under tight deadlines.

• Managing risks and ensuring safety compliance.

 

8. Attention to Detail

• Overseeing the final stages of construction, design, and furnishing to ensure perfection.

• Ensuring operational processes and service standards are fully ready for the opening.

 

9. Communication and Stakeholder Management

• Keeping all stakeholders, including owners, investors, and the management company, updated on progress.

• Maintaining transparent communication with the team and external partners.

• Acting as the face of the project during pre-opening press and community events.

 

10. Adaptability and Resilience

• Flexibility to adapt plans when unforeseen challenges arise.

• Maintaining focus under high-pressure and fast-paced conditions.

• Balancing long-term goals with immediate pre-opening demands.

 

Successful leaders in hotel pre-openings must also possess a customer-centric mindset, ensuring the guest experience is the primary focus from day one.

 

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its  global brands .  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!