Spa Attendant

Job description

A Spa Attendant is responsible for the general cleaning of all areas to deliver an excellent Guest and Member experience.

What will I be doing?

As a Spa Attendant, you are responsible for the general cleaning of all areas to deliver an excellent Guest and Member experience. Specifically, you will be responsible for performing the following tasks to the highest standards:

·  Understand and abide by Waldorf Astoria Spa & Fitness policy and procedures.
·  Greet patrons with a friendly and sincere welcome upon arrival.
·  Listen and address guests' requests and respond with appropriate action and provides accurate information.
·  Communicate guest complaints to Spa Management.
·  Daily set up of food and beverage items and equipment and replenishing and maintaining Spa pantry and snack display.
·  Inventory and stock all guest supplies and linens.
·  Maintain safety and sanitation standards.

·  Responsible for all aspects of cleaning the spa facility throughout the day, including, but not limited to: 
· 
·  Thoroughly clean sinks, mirrors, glass, countertops, walls, vents, windowsills, equipment, and floors throughout the spa/fitness centre.
·  Pick-up and return loose equipment to designated area throughout the day.
·  Mop, scrub, wax, shampoo and spot clean carpeting and floors.
·  Empty trashcans and dispose bulk garbage in designated bins throughout the day.
·  Clean and maintain all fixtures, woodwork, walls, and windows, as well as additional parking lot clean-up, as needed.
·  Vacuum daily and as needed throughout the day, moving furniture and equipment, as needed to insure thoroughness.
·  Dispose of all soiled laundry in designated bins throughout the day.
·  Ensure all fixtures and equipment are in excellent working order and report any deficiencies.
·  Attend all mandatory meetings, as directed by Spa Manager.
·  Provide customer service to guests, including information about hotel services, activities, and directing guests to other areas of the hotel.

·         Assist guests in their needs related to the pool & fitness area

What are we looking for?

A Spa Attendant serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviour, skills, and values that follow:

·  Strong interpersonal skills
·  Committed to delivering a high level of customer service
·  Excellent grooming standards

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

·  Excellent attention to detail
·  High standards of cleanliness
·  Ability to work in a consistently professional and helpful manner
·  Previous experience in a similar role

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands .  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!