Senior Event Manager - Embassy Suites by Hilton Chicago Downtown Magnificent Mile

Job description

Due to a recent promotion, the incredible team at the Embassy Suites by Hilton Chicago Downtown Magnificent Mile is seeking an Event Manager to join their dynamic group! This role will plan, detail, and ensure the flawless execution of events at the DoubleTree.

What will I be doing?

As a Senior Event Manager you are responsible for event documentation and coordination with Sales, hotel departments and customers to ensure consistent, high-level service throughout the pre-event, event, and post-event phases of all hotel events.  You will be required to ensure a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue by upselling and offering enhancements to create outstanding events.  Serve as the event planner's primary contact following turnover on property and is responsible for his/her experience.   

Specifically, your essential functions will be to perform the following tasks to the highest standards:

•    Organize, plan and prioritize your duties by developing plans and goals. 
•    Timely communication to internal and external clients via telephone, email, written documents or in person. 
•    Create and maintain relationships with clients to set and meet client expectations and deliver on those expectations. 
•    Demonstrate knowledge of job systems, products, systems, and processes. 
•    Resolve conflicts and negotiate with others while handling complaints, settling disputes, and resolving grievances and conflicts. 
•    Selling and influencing both internal and external clients. 
•    Make decisions and solve problems by analyzing and evaluating the issues and determine the best solution. 
•    Ensure high-quality service by communicating and assisting others to understand the guest needs, providing direction and guidance, feedback and individual coaching when needed. 
•    Participate in customer site inspections and assist with the sales process as necessary. 
•    Other duties as necessary based on business needs.  
•    Regular attendance.  

What are we looking for?

•    Minimum Years of Experience: one (1) year event management experience    
•   Flexible scheduled based off groups in house and client meetings 

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
•    Knowledge of the hotel property management systems (Delphi.fdc)
•    Event Management experience within the hotel industry and/or Hilton background 

The salary range for this role is between $65,000-$70,000 which may be determined by applicable and specialized experience and location. 

The Benefits  – Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as: 

Medical Insurance Coverage – for you and your family
Mental health resources including Employee Assistance Program
Best-in-Class Paid Time Off (PTO)
Go Hilton travel program: 100 nights of discounted travel
Complimentary Team Member lunch daily 
Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications*
401K plan and company match to help save for your retirement
Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
Career growth and development
Team Member Resource Groups
Recognition and rewards programs