Senior Associate, GDCM Property System Projects - Scheduling

Job description

From smartphone capabilities like Digital Key to connected rooms that allow for integrated entertainment, temperature and lighting controls, Hilton’s Global Technology team is responsible for creating the hospitality experience of the future – for our guests, owners and Team Members. Through innovative technology development and deployment, this team ensures Hilton has the technology needed to support our continued global growth while remaining at the forefront of hospitality technology innovation.

What will I be doing?

As the Senior Associate GDCM Property System Projects - Scheduling, you will be responsible for ensuring all projects globally have the correct resources assigned following agreed standards based on the project type. You will support the team with general schedule requests and visa applications. You will also be involved in the billing of projects ensuring all charges are submitted in a timely manner.

More specifically, you will: 
•    Maintain an accurate list of all opening / converting hotel dates.
•    Ensure the department schedule is updated daily with date changes, manager and team member requests.
•    Generate department dashboards to maintain regular reporting of department statistics and performance. 
•    Track and report on the development of team members based on feedback from managers.
•    Assist with GDCM billing requirements including projects completed for hotels and any invoices for external suppliers.

Direct Reports: N/A

What are we looking for?

The success in this role will demonstrate itself through the following attributes and skills: 
•    Superb communication skills (verbal and written) 
•    Independent work ethic and collaboration skills to work as part of a team 
•    Strong Microsoft office 365 skills, with particular attention to Excel

To fulfill this role successfully, you should demonstrate the following minimum qualifications: 
•    Experience working in a similar Project Coordination position 
•    Travel 15% of the time, both domestic and international 

It would be helpful in this position for you to demonstrate the following capabilities and distinctions: 
•    Previous experience in the technology field 
•    Hotel experience using Property, Sales or Revenue Systems daily 
•    Consistent record of accomplishments executing Hilton’s standard operating procedures 
•    Shown success in a customer-facing environment (i.e.: through satisfaction scores) 


What is it like working for Hilton?

Hilton is the world’s leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For more than a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every single day. And, our amazing Team Members are at the heart of it all!