Sales Specialist - Tru by Hilton Tam Ky City Centre

Job description

Position Purpose 

The Sales Specialist will play a key role in driving revenue by identifying new business opportunities, managing client relationships, and supporting sales efforts. This role is ideal for a results-oriented individual with a passion for sales and hospitality, seeking to contribute to the success of the hotel while developing professionally in the industry. 

 

Duties & Key Responsibilities 

Sales Support & Lead Generation: 

Lead Identification: Proactively identify new business opportunities through research and outreach to potential clients, both locally and regionally. 

Prospect Outreach: Engage with potential clients by initiating contact, following up on leads, and scheduling meetings or site visits to showcase the hotel's offerings. 

Database Management: Maintain and update the hotel’s customer relationship management (CRM) system to ensure all client interactions, sales activities, and follow-ups are documented accurately. 

Client Relationship Management: 

Client Communication: Serve as the primary point of contact for clients, responding to inquiries, managing communication, and providing detailed information about hotel services and offerings. 

Follow-Up: Regularly follow up with clients to ensure satisfaction, resolve any concerns, and maintain long-term business relationships. 

Proposal Preparation: Assist in creating tailored proposals, presentations, and contracts for potential clients, ensuring they meet the hotel's objectives and pricing structure. 

Market Research & Competitor Analysis: 

Market Trends: Conduct research on market trends, customer preferences, and competitive offerings to better position the hotel in the market. 

Competitive Intelligence: Monitor competitors’ pricing, promotions, and services, offering insights to keep the hotel competitive and up-to-date on industry developments. 

Sales & Revenue Target Achievement: 

Target Support: Actively contribute to achieving monthly and quarterly revenue targets by driving new business opportunities and expanding the hotel's client base. 

Report Generation: Support in the preparation of regular sales reports to track performance against targets, providing insights into key areas of success and opportunities for improvement. 

Event & Business Support: 

Sales Events: Assist with organizing and attending promotional events, trade shows, and sales missions to boost the hotel’s visibility and generate new business leads. 

Client Visits & Site Inspections: Coordinate site inspections and client visits to ensure the hotel is presented professionally and aligned with the client’s needs.

Requirements 

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Understand and follow hotel policies, departmental rules, and SOPs. 

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Plan sales calls properly to maximize results. 

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Meet and service in-house FIT clients, groups and organizers. 

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Oversee that group orders are routed to all departments concerned. 

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Carry out negotiation for rates with corporate clients and travel agents.  

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Follow-up on correspondences. 

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Submit weekly sales plans and reports.