Sales Manager

Job description

What will I be doing?

As Sales Manager, you will be responsible for driving hotel revenue through proactive and strategic sales activities. The role focuses on developing new business opportunities, maintaining and growing existing customer relationships, and generating future and repeat business across all relevant market segments.

Specifically, you will be responsible for performing the following tasks to the highest standards:

·  Drive revenue growth through proactive sales efforts across consortia, corporate, groups, and Meetings & Events segments
·  Conduct market and competitor analysis to identify new business opportunities and market trends
·  Acquire new clients, manage key accounts, and lead contract negotiations, including handling RFPs
·  Achieve individual and departmental sales targets and contribute to the hotel’s overall commercial goals
·  Prepare accurate and timely sales reports, forecasts, and activity updates for sales leadership
·  Develop, propose, and implement hotel sales plans aligned with overall business objectives
·  Develop customer accounts and travel within the local area and internationally to drive business into the hotel and increase market and customer share across all revenue streams

With a strong luxury positioning, this role places particular emphasis on:

·  Luxury leisure accounts and luxury consortia partnerships
·  High-end travel agencies and selected international accounts
·  Local and corporate accounts supporting a balanced revenue mix
·  International markets through client visits, trade shows, roadshows, and familiarization trips
·  Close collaboration with the Groups, Meetings & Events Department to generate and convert business for groups and social events, with a particular focus on weddings

You will also:

·  Establish, maintain, and expand strong relationships with key clients and partners
·  Coach, mentor, and guide members of the sales team to strengthen skills, encourage collaboration, and enhance overall performance
·  Work closely with hotel operations and all internal departments to ensure a seamless and exceptional guest experience

What are we looking for?

A Sales Manager at Waldorf Astoria is always working on behalf of our Guests and in line with Hilton’s core values. To successfully fill this role, you should demonstrate the following competencies and behaviours:

·  Proven sales experience with a customer-oriented and results-driven mindset
·  Strong relationship-building and negotiation skills
·  Strategic thinking combined with hands-on execution
·  Strong verbal and written communication skills
·  Ability to work independently, manage priorities effectively, and perform under pressure
·  A strong commitment to hospitality excellence and guest satisfaction
·  Customer focus, integrity, teamwork, and accountability
·  Ability to act as a brand ambassador for Waldorf Astoria and Hilton in all internal and external interactions

Language requirements:

·  Fluency in English is required, additional language skills are considered an advantage

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its  global brands .  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!