Sales Co-ordinator/销售协调员

Job description

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. 

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.  

The Sales Coordinator implements all sales activities in his / her area of responsibility, under the general guidance and supervision of the Director of Sales and Senior Sales Managers, in coordination with the Director of Business Development. 

What will I be doing? 

As the Sales Coordinator, you will be responsible for performing the following tasks to the highest standards: 

• Complete the relevant Hilton University courses promptly and pass the tests. 

• Maintain an efficient filing, tracing and correspondence system for the division. 

• Ensure that all incoming correspondence is replied within 24 hours and properly put on trace or file. 

• Handle the coordination of follow-up actions by Sales & Marketing team members or other departments with relations to Sales. 

• Prepare and send out quotations or contracts to travel agents and tour operators or related personnel. 

• Update and maintain an update mailing list, handling and directing mail activities. 

• Administer and coordinate any sales activities. 

• Ensure that collaterals and promotional materials are on hand at all times. 

• Responsible for internal communication such as departmental briefings, liaison with other departments and team member relations. 

• Maintain the highest standards of professionalism, ethics and attitude towards all hotel guests, clients, and team members. 

• Perform related duties and handle special projects as assigned by the Director of Sales. 

• Attend daily departmental briefings and discussions. 

• Issue communications and information regarding sales. 

• Enhance and promote effective response to customer needs. 

• Enhance teamwork among colleagues for effective performance, demonstrating honesty, care and non-discrimination in all relationships, establishing effective team member relations. 

• Inform clients of current rates, tour operators on outlet promotions as well as any changes in rates by letters, fax and telephone calls. 

• Maintain high level of exposure for the hotel in major market areas through telephone calls, fax, contacts and written communication to represent the hotel. 

• Assist the Sales Manager and Sales Executive in conducting hotel inspections for all walk-ins, meeting groups and contracted clients. 

• Inform customers promptly about all changes in hotel information. 

• Carry out any other reasonable duties and responsibilities as assigned. 

• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. 

说明 - 外部

希尔顿在全球 100 多个国家和地区拥有数以千计的酒店，提供无数令人愉悦的机会。 从敞开的大门到热情的微笑，再到与众不同的体验，我们为每年与我们在一起的数百万旅行者提供他们永远不会忘记的欢迎。 除了我们旗舰品牌希尔顿酒店及度假村还包括：华尔道夫酒店及度假村、LXR、康莱德酒店及度假村、希尔顿嘉悦里酒店、Signia、格芮希尔顿精选酒店、希尔顿逸林酒店及度假村、Tapestry Collection by Hilton、希尔顿尊盛酒店、Tempo、 Motto、希尔顿花园酒店、希尔顿欢朋酒店、Tru by Hilton、希尔顿欣庭酒店、希尔顿惠庭酒店和希尔顿分时度假俱乐部。 

如果您热衷全球旅行对世界的影响，您可能就是我们正在寻找的希尔顿团队成员。 因为在希尔顿酒店，我们永远不会忘记我们在这里的原因：使我们的客人，团队成员和业主都满意。 

在销售总监，高级销售经理协调管理下，在业务发展总监的指导下完成所有销售活动，并协助所有销售经理及代表在他 / 她负责的区域内完成所有销售活动以及充分地把握商业机遇。 

我的具体职责是什么? 

作为销售协调员，您将应以最高标准完成以下任务: 

• 按时完成希尔顿大学相关课程学习，并确保通过测试。 

• 确保部门文件的跟进和系统 一致。 

• 保证所有发出的合同在24小时内回复,并且适当地放在文件夹里。 

• 处理协调销售部员工的活动及其他部门和销售部的关系。 

• 为销售经理制定并发出报价或合同给旅行社或客户。 

• 更新和维持邮寄名单，处理直接收到的实物邮件。 

• 协调管理部门内所有其他活动。 

• 确保所有销售资料和宣传手册的存货充足。 

• 内部沟通——部门会议；与其他部门的合作；员工的关系。 

• 保持职业特性的最高水准，对所有住店客人、内部同事的态度要虔诚, 

• 积极履行销售总监分配工作和任务。 

• 参加部门日常会议和商讨。 

• 向所有销售人员传达有关于销售的相关信息。 

• 提高对客人有效需求的反应。 

• 团队工作—有效的增强、实施和同事间的团队合作，诚实坦率，在工作中和所有员工建立良好的关系。 

• 用书面形式，传真或者电话告诉客人最近酒店的价格、团队包价、优惠推广活动。 

• 运用电话，传真，合同及书面形式使酒店保持在市场上的主导地位。 

• 协助销售经理及代表负责所有散客、团队以及协议客户参观酒店。 

• 及时地通知客人有关酒店信息的变动。 

• 如有必要 ，该部门有权更改或补充该职位描述。 

• 完成任何其他合理的职责和被指派的职责。

资格 - 外部

我们寻找什么样的人才? 

希尔顿销售协调员始终要以宾客的利益为重并与其他团队成员密切合作。若要成功地应聘这一职位，您的态度、行为、技能和价值观应符合下列标准: 

• 大学专科。 

• 具有至少一年在国际连锁酒店的相关经验。 

• 良好的中英文读写能力。 

• 具有良好的沟通技巧。 

• 能在强压下胜任工作。 

• 有相关的酒店工作经验，拥有较强团队合作精神。 

• 了解本地客户的情况并具有很强的市场分析能力。 

服务于希尔顿将会如何? 

希尔顿全球是国际最具知名度的酒店管理公司之一，其下品牌包括从豪华的全面服务酒店，度假村到公寓式酒店以及中端酒店等。近一个世纪，希尔顿全球致力于通过全球品牌. 延续为全球客户提供优质服务的传统，坚持为商务和休闲旅游人士提供最优质的客房、服务、产品和品牌价值。我们的愿景 “让世界充满阳光，让大家都感受到热情的温暖，提供与众不同的卓越体验，让每位宾客在每家酒店的每次住宿都倍感满意” 团结我们作为一个团队每天都在世界各地创造非凡的酒店体验。同时，我们惊人的团队成员是希尔顿的核心所在！

What are we looking for? 

A Sales Coordinator serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: 

• University graduate. 

• Minimum 1 year of experience in a similar capacity with international chain hotels. 

• Excellent command of written and spoken English and Chinese to meet business needs. 

• Good communication and presentation skills. 

• Able to work under pressure and deal with stressful situations during busy periods. 

• Have hotel working experience and is a good team player. 

• Very familiar with local market and good at marketing trend analysis. 

What will it be like to work for Hilton? 

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! 

我们寻找什么样的人才? 

希尔顿销售协调员始终要以宾客的利益为重并与其他团队成员密切合作。若要成功地应聘这一职位，您的态度、行为、技能和价值观应符合下列标准: 

• 大学专科。 

• 具有至少一年在国际连锁酒店的相关经验。 

• 良好的中英文读写能力。 

• 具有良好的沟通技巧。 

• 能在强压下胜任工作。 

• 有相关的酒店工作经验，拥有较强团队合作精神。 

• 了解本地客户的情况并具有很强的市场分析能力。 

服务于希尔顿将会如何? 

希尔顿全球是国际最具知名度的酒店管理公司之一，其下品牌包括从豪华的全面服务酒店，度假村到公寓式酒店以及中端酒店等。近一个世纪，希尔顿全球致力于通过全球品牌. 延续为全球客户提供优质服务的传统，坚持为商务和休闲旅游人士提供最优质的客房、服务、产品和品牌价值。我们的愿景 “让世界充满阳光，让大家都感受到热情的温暖，提供与众不同的卓越体验，让每位宾客在每家酒店的每次住宿都倍感满意” 团结我们作为一个团队每天都在世界各地创造非凡的酒店体验。同时，我们惊人的团队成员是希尔顿的核心所在！