Sakura Club Ambassador - Conrad Washington, DC

Job description

A Sakura Club Agent/Envoy is responsible for assisting guests with various tasks related to their visit and for providing information about the hotel and the local vicinity in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?

As a Sakura Club Agent/Envoy, you would be responsible for greeting and registering guests, as well as providing prompt and genuine service. Responsibilities include, but are not limited to:

· Register VIP and Sakura Club guests by inputting and retrieving information from a computer system, confirming pertinent information, providing folders containing room keys, delivering welcome amenities, and providing personalized and genuine service.
· Answer telephone calls and use computer to input and pass on messages. Retrieve mail, small packages, and other items as requested by the guest.

· Respond to inquiries with accurate information regarding hours of outlet operation, city events, directions to local attractions, car rentals, airline shuttle service, etc. Assist guests with the booking and confirmation of any reservations for restaurants, events, etc.
· Resolve guest concerns and challenges and implement resolutions by using discretion and judgment.
· Arrange and confirm recreation, business, and dining activities, both inside and outside of the hotel, on behalf of the guest. Promptly respond to guest special requests for various needs.

· Assist Sakura Club Attendants in a variety of variety of functions, including maintaining the overall appearance and services provided within the Club.

Desired profile

Qualifications :

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

·  Hospitality - We're passionate about delivering exceptional guest experiences.
·  Integrity - We do the right thing, all the time.
·  Leadership - We're leaders in our industry and in our communities.
·  Teamwork - We're team players in everything we do.
·  Ownership - We're the owners of our actions and decisions.
·  Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

·  Quality
·  Productivity
·  Dependability
·  Customer Focus
·  Adaptability What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!