Rooms Division Manager - Franchise

Job description

Job Requirements

Overview

Klarent Hospitality are recruiting for a Room Divisions Manager at our flagship DoubleTree by Hilton Angel Kings Cross

The Role:

·  The Rooms Division Manager will be responsible for overseeing the Front Office, Porterage, Nights, Reservations, Housekeeping, and Public Area departments to deliver an excellent guest and Team Member experience in accordance with the Service Standards ensuring high levels of service and guest satisfaction throughout the guest journey.
·  Supports the hotel’s commercial performance through established procedures, and by developing new opportunities, to maximise upsell revenue, fill night conversion, room type performance, and other operating revenue streams.
·  Manages compliance with legal obligations, minimising risk for the company by ensuring that Health & Safety, security, data protection, financial and various other policies and procedures and consistently implemented.
·  Fostering a culture of Care and growth for our team members encouraging them to thrive and grow professionally.
·  Expected to be visibly present in the operations at peak times and be confident and capable of dealing with unexpected situations professionally and to personally own and oversee VIP arrivals.

Work Experience

The Person:

·  Able to deliver exceptional customer experiences all the time.
·  Ambitious and hard working with excellent standards.
·  Good organisational and time management skills.
·  Resilient, creativity, able multitask and can work under pressure
·  Ability to work morning, afternoon/evening and weekends.

Benefits

The Benefits:

·  Amazing discounts on food, drink and accommodation throughout the group
·  Huge opportunities for Learning, Development and Progression
·  Excellent rates for friends and family
·  Employee Assistance Program
·  Free use of the Leisure Club where applicable
·  Long Service Awards
·  Recognition Awards
·  Refer a Friend Bonus
·  Annual Social Events
·  Free Parking where applicable
·  Staff Meals on duty
·  Uniform provided

To apply for this role, please use the link below:

https://careers.klarenthospitality.com/room-divisions-manager-216727.htm

Disclaimer
This job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel’s employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed by a franchisee and not by Hilton. You will not be eligible from compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee.