Rooms Controller - Hotel del Coronado, A Curio Collection by Hilton

Job description

The iconic Hotel del Coronado is looking for a  Rooms Controller to join the team ! Join one of the last surviving wooden Victorian beach resorts in the world and after a $400M renovation and expansion, the resort is more stunning than ever.

 

Located on Coronado Island just minutes from Downtown San Diego, this 28-acre property was built in 1888 and has over 750 rooms, cottages and villas with 65,000 square feet of banquet space, and 10 food and beverage outlets. This includes 4 restaurants, 2 bars, a food truck, marketplace, ice cream shop, and in-room dining. 

Want to learn more? Hotel Website , Facebook , Instagram , Pinterest  

Classification: Full-Time

Shift: Various – must be available to weekdays, weekends, and holidays.

Pay Rate:  The pay rate for this role is $27 and is based on applicable and specialized experience and location.

 What Will I Be Doing? 

Reporting to the Front Desk leaders, the Rooms Controller is responsible for the day-to-day management of room inventory to deliver outstanding guest service and financial profitability.

·  Oversees the friendly, professional, and efficient registration and check-out of hotel guests, including assisting the Front Desk during peak periods
·  Assists Front Desk Agents in satisfying guest requests and resolving guest complaints
·  Trained and skilled to perform all Front Desk functions as needed based on operational demands
·  Reviews CRM, Guest Request and Comments report for all arriving guests on a daily basis to ensure appropriate pre-blocking of rooms and to coordinate special services to be provided
·  Communicates all special requests to Housekeeping and other departments as needed
·  Monitors and ensures completion of all room changes
·  Checks the status of all Out-of-Order rooms on a daily basis
·  Blocks and emails site rooms for the Sales and Events
·  Blocks rooms for special projects including but not limited to deep cleaning, preventative maintenance and renovation projects
·  Manages room blocking on tape chart
·  Reviews group resumes to verify group billing procedures, VIP's and special requests
·  Monitor arrivals to ensure that rooms are ready by check in time
·  Clear departures by working closely with Housekeeping Department
·  May interact with customers in person, as well as other departments.
·  Assist with the preparation of satellite check-in and checkouts for groups as well as “pre-keys” of groups
·  Email group no-show, in-house, and arrivals reports on a daily basis and assist with any rooming list changes while a group is in house
·  Answers telephone expediently and addresses complaints, problems, special requests and non-related desk questions
·  Familiarity with daily hotel occupancy reports, status of available rooms, etc.
·  Monitor room category and bedding availability, up to two weeks in advance, in order to prevent overbooking
·  Monitors rollaway, microwave and other amenity requests up to seven days in advance in order to ensure availability, and accurate billing was completed
·  Other duties may be assigned as business demands

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

·  Hospitality - We're passionate about delivering exceptional guest experiences.
·  Integrity - We do the right thing, all the time.
·  Leadership - We're leaders in our industry and in our communities.
·  Teamwork - We're team players in everything we do.
·  Ownership - We're the owners of our actions and decisions.
·  Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

·  Quality
·  Productivity
·  Dependability
·  Customer Focus
·  Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands .  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

 

The Benefits – Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

·  Access to pay when you need it through DailyPay
·  Medical Insurance Coverage – for you and your family
·  Mental health resources including Employee Assistance Program
·  Best-in-Class Paid Time Off (PTO)
·  Go Hilton travel program: 100 nights of discounted travel
·  Parental leave to support new parents
·  Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications*
·  401K plan and company match to help save for your retirement
·  Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
·  Career growth and development
·  Team Member Resource Groups
·  Recognition and rewards programs

* Available benefits may vary depending upon property-specific terms and conditions of employment.