Room Service - Order Taker for Conrad Dubai

Job description

A Room Service - Order Taker for Conrad Dubai  is responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience while having extensive knowledge of menu offerings.

What will I be doing?

 

A Room Service - Order Taker for Conrad Dubai, you are responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience. A Room Service - Order Taker will also be required to have extensive knowledge of menu offerings. Specifically, you will be responsible for performing the following tasks to the highest standards: 

·  Responsible to answer the phone within three rings.
·  Take orders for guests.
·  Must follow prepared scenario to encourage up-selling.
·  Give the approximate time of delivery for the order.
·  Prepare payment of checks.
·  Knowledge of food menu and wine list.
·  Know and adhere to all liability laws.
·  Printing of reports at the end of the shift and banking out.
·  Complete other duties assigned.
·  Attend all designated staff meetings and training sessions.

What are we looking for?  

A Room Service - Order Taker for Conrad Dubai is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

·  Positive attitude
·  Good communication skills
·  Committed to delivering high levels of customer service
·  Excellent grooming standards
·  Flexibility to respond to a range of different work situations
·  Ability to work on your own or in teams

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

·  Experience in Food and Beverage department and/or industry
·  Previous experience of cash handling
·  Knowledge of Food Hygiene Regulations

What will it be like to work for Hilton?

Conrad Hotels & Resorts combines contemporary design, sophisticated amenities and personalized service. Conrad’s guest service is instinctive, discreet and enhanced by innovation to provide exceptional travel experiences all over the world. And, our amazing Team Members are at the heart of it all!