Returnship Programme - Groups Conference & Events Sales Executive

Job description

REVIVE  & THRIVE YOUR CAREER AT HILTON

Hilton Returnship Programme UK – Groups Conference & Events Sales Executive

WELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD'S #1 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE

Programme requirements

·  You have been out of the workplace for 18+ months
·  Minimum 2 years’ experience in a sales/commercial/admin environment

What you can expect from the programme

·  A 1-year paid employment opportunity to start in January 2025
·  Refreshed work experience
·  CV updates and interview practice
·  Exposure to new skills within various departments within the Commercial Office
·  Increased confidence
·  A buddy to assist you in learning and development
·  A mentor to provide guidance throughout the programme 
·  Specialised careers coaching to support your return to the workplace
·  Access to Hilton University with access to a variety of training and learning courses

HILTON OFFERS

 

Flexible Hybrid Working – Three days based at Hilton London Canary Wharf sales office with two days working from home

 

Annual Salary £27,000 with up to 20% bonus structure based on quarterly targets

A WORLD OF REWARDS 

·         Free and healthy meals when on duty

 ·         Personal Development programmes designed to support you at every step of your career

 ·         A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)

 ·         Team Member Travel Programme: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)

 ·         Team Member Referral Programme

 ·         High street discounts: with Perks at Work

 ·         Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)

 ·         Discounted dental and health cover

 ·         Inclusive Team Member’s areas

 

What will I be doing?

You will join the Sales and Events Team, working in the largest commercial office across EMEA and supporting 10 Hilton hotels in and around the London region.

JOB DESCRIPTION AND PURPOSE:           The Returnship Programme will provide key insight on Conference & Events in a commercial Hotel/Business office. During the internship, they will learn about Hilton and our values as well as getting a great understanding of the Conference & Events business in Hilton. Some key areas of development are around; understanding the customer journey and how to handle enquiries, updating our system with new bookings, prepare contracts for events, support the Hotels with administration, reporting, communication of commercial data and any further ad hoc related tasks.

Tasks

·       Support Team & Hotels with reporting

·       Support Team (members) with administration tasks

·       Understand commercial data and how to communicate to the Team

·       Presentations ahead of Team Meetings

·       Take on new event enquiries and propose for those events, to win the business

·       Ad hoc event planning of small events

·       Support reservations team with their inbox

·       Support Hotels with commission invoices

What are we looking for?

·  Good organisational and administration skills
·  Positive attitude and good communication skills
·  Commitment to delivering a high level of customer service
·  Confident telephone manner
·  Able to perform IT tasks
·  Excellent grooming standards
·  Advanced proficiency in written and verbal English
·  Demonstrated previous experience working in a Sales/Commercial/Admin environment

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

·  Knowledge of the hotels management systems
·  Demonstrated previous experience working in the Conference and Events function
·  Qualification, degree, or certification in a relevant field
·  Knowledge of Microsoft Office including Excel
·  Passionate about sales, events and events planning
·  Exceptional customer service and communication skills

EVERY JOB MAKES THE STAY. 

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical.  That’s why at Hilton, Every Job Makes the Stay. 

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