Restaurant Service (Waiter/ess) / TSUNOHAZU

Job description

What will it be like to work for Hilton Tokyo?

 

Our Team Members are changing the world one stay at a time. They are engaged and recognised in many ways for showcasing their talents. Join the most well known Hotel brand in the World and also the flagship hotel of Hilton Japan, and you will have more than just a job. You will have a challenging and rewarding career in the hospitality industry.

What will I be doing?

As a Waiter/ess, you are responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience. A Waiter/ess will also be required to have extensive knowledge of menu offerings. Specifically, you will be responsible for performing the following tasks to the highest standards:

 - Manage guest queries in a friendly, timely, and efficient manner

 - Serve Alcoholic/non-Alcoholic beverages in conjunction with licensing/liquor regulations for residents and non-residents

 - Ensure knowledge of menu and all products

 - Ensure mis-en-place is well stocked at all floor stations

 - Follow correct reporting procedures if faced with issues

 - Ensure Food and Beverage orders are of a consistently good standard and delivered in a timely manor

 - Practice Hilton Grooming standards including uniform dress code, cleanliness and personal hygiene

 - Comply with hotel security, fire regulations and all health and safety legislation 

What are we looking for?

A Waiter/ess serving Hilton Worldwide brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

 - Positive attitude - Good communication skills

 - Committed to delivering high levels of customer service

 - Excellent grooming standards

 - Flexibility to respond to a range of different work situations

 - Ability to work on your own or in teams It would be advantageous in this position for you to demonstrate the following capabilities and distinctions

 - Experience in Food and Beverage department and/or industry

 - Previous experience of cash handling - Knowledge of Food Hygiene Regulations 

 -  Business level of Japanese

What benefits will I receive?

 

Our team are responsible for living up to our brand promise of ‘ensuring that every guest feels cared for, valued and respected’ we achieve this by ensuring our Blue Energy culture is alive in each of our hotels. Blue Energy is the unspoken energy and passion behind each of our dedicated team members who are focused on making a difference. It links our vision ‘To fill the earth with the light and warmth of hospitality’ – to our values of ‘Hospitality’, ‘Integrity’, ‘Leadership’, ‘Teamwork’, ‘Ownership’ and ‘Now’.

 

As a Hilton team member you can expect to receive;
• A competitive industry wage and generous annual leave benefits
• Team member only discount - global Hilton room rates
• Membership with ‘Hilton Rewards’ Australasian benefits program
• Discounts of up to 50% on products and services in participating Hilton outlets 
• Access to Hilton University training, offering more than 2500 learning programs
• Career development planning and opportunities

Learn more now about Hilton Hotels & Resorts --- the global leader of hospitality.

More than 500 locations and nearly 200,000 rooms across six continents
Innovations include: pioneering the airport hotel concept, becoming the first coast-to-coast hotel chain in the US, and the first to install televisions in Guest ooms
Flagship brand of Hilton Worldwide with properties in more than 77 countries
More than 70 world-class resorts and more nearly 200 full-service spas
Harris Poll EquiTrend®, Brand of the Year - Full Service Hotel for 2010 and 2011
Number one global brand awareness in the hospitality industry