Restaurant Manager - Hilton Boston Park Plaza

Job description

One of the most historic hotels in city, the Hilton Boston Park Plaza is seeking a full-time Restaurant Manager to join their leadership team! This 1060 room property has a premier Back Bay location just steps away from the Boston Common and the Public Garden, as well as a half mile from Beacon Hill and the Theater District! 

In this role, you will oversee as many as 12 front of house and back of house team members and report to the Director of Food and Beverage. The hotel has one restaurant (Off the Common), in-room dining and 64,944 square feet of event space; candidates hired into this position will manage with an emphasis on the outlets but will be expected to cross train in banquets!

The ideal candidate for this position will have previous management or supervisory experience in food and beverage, either in a standalone restaurant or a hotel restaurant. It would be considered an asset for this position to have previous experience leading a union team!

 

The Benefits – Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as: 

·  Access to pay when you need it through DailyPay
·  Medical Insurance Coverage – for you and your family
·  Mental health resources including Employee Assistance Program
·  Best-in-Class Paid Time Off (PTO)
·  Go Hilton travel program: 100 nights of discounted travel
·  Parental leave to support new parents
·  Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications*
·  401K plan and company match to help save for your retirement
·  Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
·  Career growth and development
·  Team Member Resource Groups
·  Recognition and rewards programs 

* Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

What will I be doing?

As a Restaurant Manager, you would be responsible for directing and organizing the activities and services of a hotel food and beverage outlet (restaurant, lounge, room service, coffee shop, etc.) in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

·  Manage all outlet operations to include, but not limited to, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
·  Monitor and develop team member performance to include, but not limited to, providing supervision and professional development, conducting counselling and evaluations and delivering recognition and reward
·  Monitor and assess product and service and satisfaction trends, evaluate and address issues and make improvements accordingly
·  Ensure compliance with health, safety, sanitation and alcohol awareness standards
·  Initiate and implement marketing and up-selling techniques to promote restaurant food and beverage and services and to maximize overall revenue
·  Ensure team members have current knowledge of outlet offerings, products, services, facilities, events, pricing and policies and knowledge of the local area and events
·  Recruit, interview and train team members   What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

·  Hospitality - We're passionate about delivering exceptional guest experiences.
·  Integrity - We do the right thing, all the time.
·  Leadership - We're leaders in our industry and in our communities.
·  Teamwork - We're team players in everything we do.
·  Ownership - We're the owners of our actions and decisions.
·  Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

·  Quality
·  Productivity
·  Dependability
·  Customer Focus
·  Adaptability What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands .  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!