Restaurant Host/ess (m/w/d)

Job description

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a  Host/Hostess , you’re not just providing food and drink service – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here's what you'll do during a typical day:

·  Welcome & delight our guests: Greet and seat guests with a warm and friendly attitude, ensuring a positive first impression and memorable experience
·  Coordinate the guest flow: Work closely with the service team to manage available tables and stations and ensure a smooth guest flow, especially during peak times
·  Manage reservations: Review and manage reservations, including SevenRooms and BEOs, maintain accurate guest information, and coordinate changes or walk-ins with Front Office
·  Prepare for the day: Review daily guest and reservation lists, prepare relevant guest information, and ensure important notes are communicated to the service team
·  Drive upselling opportunities: Proactively promote menus, drinks, specials, and the Mountain Hub Gourmet to enhance the guest experience
·  Support the service team: Assist with serving and clearing during busy periods and communicate relevant guest information to the team and management
·  Maintain a welcoming environment: Handle guest requests and complaints professionally while ensuring the welcome desk and reception area are always clean, organized, and well prepared

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands ,  and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.
Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.
Curious about life at Hilton? Explore our  Careers Blog  to see why we’re more than a great place to stay—we’re a great place to work.