Reservations Supervisor - Hilton Cleveland Downtown

Job description

Join the team at the award-winning Hilton Cleveland Downtown as a Reservations Supervisor, where you’ll play a key role in ensuring a seamless booking experience for our guests. In this position, you will oversee daily reservations operations, support and coach reservations team members, and help maximize hotel revenue through accurate inventory management and exceptional guest service.

The ideal candidate is highly organized, detail-oriented, and passionate about hospitality. You will assist with managing reservation inquiries, monitoring room availability, handling group and special bookings, and ensuring all reservations are processed accurately and efficiently. Strong communication skills and the ability to work collaboratively with Front Office, Sales, and Revenue teams are essential to success in this role.

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

·  Hospitality - We're passionate about delivering exceptional guest experiences.
·  Integrity - We do the right thing, all the time.
·  Leadership - We're leaders in our industry and in our communities.
·  Teamwork - We're team players in everything we do.
·  Ownership - We're the owners of our actions and decisions.
·  Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

·  Quality
·  Productivity
·  Dependability
·  Customer Focus
·  Adaptability What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands .  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!