Reservations Supervisor

Job description

Waldorf Astoria Seychelles Platte Island is seeking a dedicated and detail-oriented Reservations Supervisor to oversee the daily operations of the reservations team. This role ensures seamless booking experiences for our guests while maximizing revenue opportunities. The ideal candidate will have a strong background in hotel reservations, excellent communication skills, and a passion for delivering exceptional guest service.

Key Responsibilities:

Reservations Management:

·  Supervise and coordinate the reservations team to ensure efficient handling of guest bookings.
·  Manage room availability, pricing strategies, and promotions in alignment with revenue management policies.
·  Handle VIP and special requests, ensuring personalized experiences for high-profile guests.
·  Maintain accurate records of bookings, modifications, and cancellations.

Guest Relations & Service Excellence:

·  Provide prompt and professional assistance to guests via email, phone, and online booking platforms.
·  Ensure all guest inquiries and concerns are addressed efficiently and courteously.
·  Work closely with the Front Office and Sales teams to facilitate seamless guest experiences.

Revenue & Yield Management:

·  Assist in implementing revenue management strategies to optimize occupancy and revenue.
·  Monitor booking trends and market conditions to recommend pricing adjustments.
·  Collaborate with the marketing team on promotional offers and packages.

Team Leadership & Training:

·  Support and mentor the reservations team, ensuring high service standards.
·  Conduct training sessions on reservation systems, guest communication, and revenue optimization.
·  Maintain a positive and productive work environment within the team.

System & Process Management:

·  Ensure all reservations are accurately entered into the Property Management System (PMS).
·  Generate and analyze reports on occupancy, revenue, and market trends.
·  Maintain reservation policies and procedures, ensuring compliance with brand standards.

Qualifications & Experience:

·  Minimum 2-3 years of experience in a reservations role within a luxury hotel or resort.
·  Previous experience in a supervisory role is preferred.
·  Strong knowledge of  hotel reservation systems.
·  Excellent communication and interpersonal skills.
·  Ability to multitask and work efficiently in a fast-paced environment.
·  Strong problem-solving and decision-making abilities.