预订及服务中心文员 Reservations & Service Center

Job description

Position Statement /What will I be doing? Position Summary (bullet points)

职位陈述/我的具体职责是什么? 职位概述(要点)

Complete Hilton University courses and pass the tests.

按时完成希尔顿大学相关课程学习，并确保通过测试。

Familiar with hotel product knowledge and activities.

熟悉了解酒店产品知识，以及相关活动。同时对酒店及周边的产品知识具备高度的认知。

Maximize room sales and revenue for the hotel, prioritizing up-selling.

实现客房销售和收益的最大化，其中以客房促销最为重要。

Check daily all new reservations, cancel or change reservations, make sure information passed to relative departments are correct.

每天检查所有新的预订，取消或更改预订，确保传递给相关部门的信息是正确的。

Handle bookings from different channels in a timely and efficient manner.

及时高效的处理来自不同渠道的预订。

Perform duties of secretarial nature including preparing correspondence, maintaining files, sending faxes, email, etc.

完成当班文秘工作，具体包括准备往来文件，文件的归档，发送传真，电子邮件等。

Always maintain a sales attitude, not losing any sales opportunity in the hotel.

一直保持积极的销售态度，不错失酒店范围内的任何销售机会。

Develop the Reservations and Group & Tour teams to maximize revenue on all enquiries.

发展预订和团体及旅行团，使所有的问询收入最大化。

Make sure all commissions are correct and followed-up on promptly.

确保所有的佣金是正确的，并及时跟进。

Make sure all reject business is filed with the reasons.

确保所有的被拒业务根据原因加以归档。

Ensure that all correspondence has been filed accordingly, with correct and updated information.

确保所有往来文件被及时归档，其信息准确无误。

What are we looking for?

我们寻找什么样的人才?

A Reservation Agent serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

希尔顿预定文员始终要以宾客的利益为重并与其他团队成员密切合作。若要成功地应聘这一职位，您的态度、行为、技能和价值观应符合下列标准:

Hospitality: We are passionate about delivering exceptional guest experience.

诚挚待客：自愿全心全意为宾客提供无与伦比的绝佳体验

Integrity: We do the right thing all the time

正直诚信：时时刻刻为所应为

Leadership: We are leaders in industry and our communities

领导核心：力争在业界和所在社区都位居领导地位

Teamwork: We are team players in everything we do

团队合作：所有工作中积极发扬团队合作精神

Ownership: We are owners of our actions and decisions.

主人翁精神：勇于为自己的行动负责并敢于做出决定

Now: We operate with a sense of urgency and discipline

即时行动：我们以刻不容缓的态度和纪律运营

University graduate.

大学本科

Excellent command of written and spoken in English and Chinese.

具有良好的中英文沟通技巧。

Good interpersonal and communication skills.

较强的人际交往能力。