Reservations Manager - Franchise
Dallas, USA Hotels - Restaurants
Job description
Job Requirements
Job Title: Reservations Manager
Department: Sales/Revenue management
Company: Lorenzo Hotel
Reports To: Director of Sales
Responsible for all room reservations aspects from group to individual travelers.
Provide guests with the highest level of personal service and deliver exceptional levels of service with every guest and every stay.
- Process all group turn-overs: making new group file, sending introduction letter to group contact, verify cut-off date, send cut-off date reminders, and verifying room block and rate information from booking recap, hard block suites or special room requests
- Communicate all group activity - pickup, attrition and contractual guidelines to Director of Sales
- Communicate all group activity to Director of Sales to assist in making yield decisions
- Review all guest reservations and profiles daily to prepare for arrivals, minimum of 2 days prior
- Profile Maintenance - focus on profiles created by reservation agents, front desk check for dates entry standards (last names, address, etc...), verify that none of the new profiles are duplicates
- Run all essential reports from OnQ including but not limited to reservation codes, traces, amenities, arrivals w/o client ID/Company and guest preferences
- Monitoring and correcting various levels and standards of data entry into the Property Management System by different users in the hotel
- Capture sales from in-coming reservations calls and coordinate details of each reservation.
- Run daily reports for department, operational departments, Sales & Marketing, Managing Director, Department Heads
- Answer General Reservations e-mail, retrieve and distribute mail and process gift certificates
- Process group reservations, individual reservations and process payments
- Run appropriate reports checking for special requests and hard blocking any rooms that are not hard blocked for special requests, inform Managing Director and Director of Sales of any Special Attention, VIP
- Contact guests or travel planners to clarify any discrepancies in the preferences or requests before guests' arrival
- Review Same Day Reservations
- Closely work with the Revenue Management Team and Sales Team
Work Experience
- One year or more hotel reservations management experience
- OnQ – Hilton experience a MUST
- Revenue Management knowledge
- Proficient in Microsoft Office products
- Must be energetic, enthusiastic, organized and self-motivated
- Ability to work as part of a team
- Detail Oriented
- Quick Thinker/Challenge Solver
- Must be able to work a flexible schedule, based on hotel business needs
- Professional demeanor
Benefits
401(K) Matching
Free Daily Lunch
Health Insurance Benefits
Hotel Discounts
Life Insurance
Free Parking
Paid Time Off
Disclaimer
This job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel’s employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed by a franchisee and not by Hilton. You will not be eligible from compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee.