Reservations Clerk

Job description

A Reservations Agent will serve as the main contact for room reservations at the Hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property.

What will I be doing?

 

As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:

 

Receives and processes incoming customer reservations.

·  Greets customer and finds out what their needs (dates, times, type of rooms, etc.).
·  Offers alternative room types, rates and packages to the customer.
·  Records reservation information accurately; identifies and records group and transient book codes and special requests.
·  Identifies commissionable reservations and secures required information.
·  Records and processes deposit and billing information.
·  Files all reservations to facilitate easy referral.
·  Answers all reservations telephone calls and e-mails in a friendly manner, using clear English communication.  When processing e-mails or listening to callers, ensures a clear understanding of their inquiries and requests.
 
Maximizes occupancy and average rate by offering a variety of rates and promotional packages and by helping to maintain accurate occupancy forecasts.
·  Utilizes up sale techniques as appropriate.
·  Adheres to rate control procedures based on availability and forecasted occupancy.
·  Informs supervisor of potential sell out dates so rate restrictions can be adhered to.
·  Records requests for special accommodations and suites.
·  Advises Worldwide Reservation Services of rate and availability status.

 

Supportive Functions:

 

Other as required.

What are we looking for?


A Reservations Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

·  Education: Secondary General Education (MAVO) or Secondary Vocational Education (EPI) or equivalent.
·  Years of related experience: 0–3 years
·  A passion for delivering great customer service.
·  A highly professional telephone manner and excellent communication skills.
·  Outstanding administration and organizational skills.
·  Additional Language skills: Papiamento, Dutch and Spanish.
·  Proficient in use of Microsoft Word, Excel, PowerPoint and Hilton Software.

 

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands .  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

 

Property Details:

 

Sun, a breeze, white sands, lush palm trees - welcome to

your tropical getaway at Hilton Aruba Caribbean Resort &

Casino. Bliss out at the beachfront spa, sip a daiquiri by two

sparkling pools, and dine under the stars. Play the tables

at the casino, or learn to scuba dive. Whether you're here

for a wedding or family vacation, our amenities and resort

activities ensure it's a memorable stay.

 

Property Highlights:

 

·  357 rooms with exceptional views and 15K sq. ft. of flexible meeting space.
·  Wi-Fi included with each stay.
·  Located in the heart of the Palm Beach Strip.
·  Private balcony or patio in every room.
·  Beachfront full-service eforea Spa.
·  2 large pools, waterfalls and freshwater lagoon.
·  Kids Club, playground and family friendly activities.
·  Casino with table games, slot machines and tournaments.