Reservations Agent (Full Time)
Perth (City of Perth)
Job description
Delivering Unforgettable Experiences at DoubleTree by Hilton Perth Waterfront
Situated in a prime position on the edge of the stunning Swan River, the hotel adjoins Barrack Square and the Elizabeth Quay precinct. The 229-room hotel boasts stunning panoramic river and city skyline views. This stylish full-service hotel is home to Reel Kitchen, 18 Knots Rooftop Bar, and picturesque banquet facilities.
Welcome to A World of Opportunities
Why do we enjoy working here? This is more than just a workplace.
Here you have the opportunity to develop and discover yourself as much professionally as you do as a person. We can coach, train and develop you to help find your passion, whether it is your first role in hospitality, or you are ready to take that next step.
A World of Rewards
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Personal Development programmes are designed to support you at every step of your career with our own Learning and Development Manager based at the hotel
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Grow your Career your next position could be as a Team Leader or Supervisor
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Smart uniform provided and laundered
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Team Member Travel Program: discounted hotel nights from $70 per night around the world with GO HILTON!
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Complimentary fresh and healthy meals when on-duty catering
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A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)
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25% off Food and Beverages (subject to individual outlets)
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A chance to unlock great wellness benefit with Fitness Passport
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Modern and inclusive Team Members areas
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Recognition non-stop all year long!
Responsibilities:
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Create genuine first impressions through every call and booking
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Build strong relationships with guests, VIPs and corporate clients
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Work closely with the hotel team to deliver seamless, memorable stays
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Balance admin excellence with commercial focus to drive results
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Turn enquiries into confirmed experiences
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Support Front Office operations and work as one team to deliver smooth, consistent guest experiences
About You:
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Full Australian working rights (no sponsorship is offered)
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Committed to high-standard of service and driven to succeed in hospitality industry
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Knowledge of hotel property management systems
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Previous experience in reservations/sales/hotels
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Positive attitude, resilient, and effective communication
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Confident telephone manner and tech-saavy
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Strong organisation/administration skills
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Excellent grooming standards
We are open to confidential conversations with candidates about the role as part of the application and recruitment process. Please email hr_perth@hilton.com if you have any questions in regard to the job opportunity.
WHAT MAKES US SPECIAL IS WHO WE ARE, AND WE ARE HILTON!
H ospitality I ntegrity L eadership T eamwork O wnership N ow