Reservations Agent

Job description

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS! -  You are not “just a team member” here. It’s a supportive and engaging environment, with the perfect balance between fun and focus. Here you can achieve everything you put your mind into, our managers always have an open-door policy and really care about your development. Hilton also gives you access to countless trainings and resources to learn pretty much anything to help you in your career.

A WORLD OF REWARDS

·         Annual Salary of £27,591.38 

·         Free and healthy   meals  when on duty

·         Grow your Career

·         Personal Development  programmes designed to support you at every step of your career

·         A chance to make a difference  through our Corporate Responsibility programmes – Find out what and how we are doing ( https://cr.hilton.com )

·         Team Member Travel Program:  discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)

·         Team Member Referral Program 

·         High street discounts:  with Perks at Work

·         Holiday:  28 days   including bank holidays

·         Free Parking

·         Modern and inclusive  Team Member’s areas

 

A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property.

Main shift pattern:  Monday to Friday covering the office on varied shift patterns from 8am – 6pm.

What will I be doing?

As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:

·  Convert, quickly, inquiries into contracted business
·  Respond, positively, to sales inquiries to develop future sales leads
·  Identify sales leads, as appropriate
·  Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation
·  Provide prompt and efficient service while maintaining the hotels brand standards

 

 

What are we looking for?

A Reservations Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

·  A passion for delivering great customer service
·  A highly professional telephone manner and excellent communication skills
·  Outstanding administration and organizational skills
·  Intermediate computer proficiency

 

 

Experience is not essential for this role; however, experience in an administrative role would be advantageous

 

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.

We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical.  That’s why at Hilton, Every Job Makes the Stay.

Find out more about all our brands and hotels -  Hilton Brands | Global Hospitality Company