Reservation Supervisor DoubleTree by Hilton Kyoto Higashiyama宿泊予約スーパーバイザー ダブルツリーbyヒルトン京都東山

Job description

業務内容：

•予約全般のクオリティチェック（予約内容の確認、必要な手配や他部署との調整など）
•国内外からの宿泊予約についての問い合わせ対応（E-mail、電話、Fax他）
•法人契約の予約問い合わせ対応（料金・空室確認、予約の作成とE-mail対応）
•予約の作成・変更・アップデート（旅行代理店、各種サードパーティー、個人予約）
•国内外の団体予約における宿泊部分を担当(宴席の含まれる団体：インセンティブツアー・グループツアー音楽・スポーツ・エアライン等)
•営業からの引継ぎ後、予約作成・在庫調整・到着までの各種アレンジを他部署と連携して行います
•社内予約管理システム・在庫管理/調整・イベント管理システムなどの調整
•チームビルディング、チームメンバーの育成・マネージメント
•その他、ゲストケア等

求める要件：
•日本語スキル（ネイティブレベル）
•英語スキル（ビジネスレベル *メール、電話でやりとりしていただきます。）
•PCスキル
•チームリーダーのご経験のある方、歓迎

What will I be doing? 

As the Reservations Supervisor, you will be responsible for performing the following tasks to the highest standards: 

• Make sure all team members finish the Hilton University courses and pass the test. 

• Organize regular training to ensure team members are familiar with hotel product knowledge and activities, as well as service standards and requirements. 

• Assist the Commercial Director / Revenue Manager in finishing the hotel budget and forecast. 

• Maximize room sales and revenue for the hotel, with up-selling as the highest priority. 

• Check all new reservations daily, cancel or change reservations, ensuring information is passed to the respective departments correctly. 

• Check daily 3-5 arrival guests or groups, ensuring the guest information, requirements, and price information are correct. 

• Perform duties of a secretarial nature, including preparing correspondence, maintaining files, sending faxes, emails, etc. 

• Always maintain a sales attitude, and do not lose any sales opportunities in the hotel. 

• Develop the Reservations and Group & Tour teams to maximize revenue on all inquiries. 

• Focus on any change from main guest sources and market, reporting trend changes to the Revenue Manager and Commercial Director. 

• Make sure that all commissions are correct and follow up promptly. 

• Make sure that all rejected business is filed by reason. 

• Ensure all correspondence with correct and updated information has been filed accordingly. 

• Comply with hotel credit policies and make sure to forecast revenue. 

• Comply with setting room supply and price control. 

• Maintain and update guest information and sales data by the Reservations procedure. 

• Sustain high-level guest service standards. 

• Ensure that all input information is correct. 

• Keep close attention to team members’ requirements, including attention to every team member’s workload and duties to fulfill operation needs. 

• Maintain clean and tidy work areas at all times. 

• Comply with all company policies related to reservations. 

• Comply with all systems and procedures laid down by the hotel. 

• Prioritize the quality of reservations. 

• Strictly follow brand standards. 

• Ensure that all team members understand and adhere to the hotel’s team member rules and regulations. 

• Carry out any other reasonable duties and responsibilities as assigned. 

• The Management reserves the right to change this job description at its sole discretion and without advance notice. 

ホテル業務経験者歓迎！！

日本語スキル（ネイティブレベル）
英語スキル（ビジネスレベル *メール、電話でやりとりしていただきます。）
PCスキル

向上心があり仲間とともに同じゴールを目指せる方大歓迎！将来的に他部署へのキャリアチェンジへのサポートも行っています！

What are we looking for?  

A Reservations Supervisor serving Hilton Brands always works on behalf of our guests and with other team members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow: 

• Hospitality: We are passionate about delivering exceptional guest experience. 

• Integrity: We do the right thing all the time 

• Leadership: We are leaders in industry and our communities 

• Teamwork: We are team players in everything we do 

• Ownership: We are owners of our actions and decisions. 

• Now: We operate with a sense of urgency and discipline 

• University graduate. 

• Minimum 3 years of experience in a similar capacity with international chain hotels. 

• Excellent command of written and spoken English and Chinese to meet business needs. 

• Good interpersonal, organizational, and communication skills. 

• Good team player. 

• Able to work under pressure and deal with stressful situations during busy periods. 

• Innovative self-starter with high motivation. 

 

What will it be like to work for Hilton?  

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. Hilton has offered business and leisure travelers the finest accommodations, service, amenities, and value for nearly a century. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable daily hospitality experiences. And our amazing Team Members are at the heart of it all!