Quality Assurance & Excellence Manager - Luxury - Waldorf Astoria Maldives Ithaafuhshi

Job description

Waldorf Astoria Hotels & Resorts is Hilton’s luxury brand of iconic hotels committed to personal service and culinary excellence in landmark locations around the world. Each property delivers unforgettable experiences and offers a strong sense of arrival with impressive public spaces worthy of hosting history. Guests can expect True Waldorf Service from the moment they reserve their stay to the moment they leave the property doorstep.

Waldorf Astoria Maldives Ithaafushi made a wow debut in 2019 and is already recognized as one of the finest resorts in the world. Sprawled across three islands, the resort is one of the most sizable in the Maldives. It boasts the country’s largest spa, extensive recreation facilities and it’s the Maldives resort with the most culinary choices (an impressive 11 specialty cuisine dining options). Besides its 118 luxurious villas, the resort is also home to an exclusive offering: a private island, the largest in the country which is to be rented out in its entirety.

 Once you get a glimpse of this one of its kind resort, you know you arrived to a sun-soaked paradise. Luxurious villas act as vast private indoor-outdoor playgrounds, each featuring its own private pool. Everywhere you look, from the standalone villa bathtub to the glass-bottomed floors in the spa’s treatment pavilions, the azure water steals the show.

Are you ready to join our talented and dedicated team at Waldorf Astoria Maldives Ithaafushi and take your career to new heights?

What will I be doing?  

As Quality Assurance and Excellence Manager - Luxury, serving Waldorf Astoria Maldives Ithaafushi, you will assist the resort management in achieving its quality and operational excellence objectives. This includes reviewing, analyzing, implementing, and improving customer service metrics including but not limited to the brand standard compliance, emotional audits, guest satisfaction data, and online reputation management. This position is responsible for consistently delivering results that contribute to the mission and overall success of the resort by accomplishing performance objectives focused on business revenues, guest and associate satisfaction, and operational effectiveness and efficiencies.

What are we looking for?  

The Quality Assurance and Excellence Manager - Luxury, serving Waldorf Astoria Maldives Ithaafushi is always working to ensure a great experience for our Guests. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow: 

·      Graduate degree in Hotel Management or related field
·      Minimum 3 years' experience in Operational Excellence Management role – service industry sector.
·      It is a plus if you have achieved Regionally Recognized Excellence Award Assessor or Qualified ISO 9001:2000 Lead Auditor, or certified in Six sigma, green belt, or black belt.
·      Demonstrable excellent interpersonal, communication skills, strong leadership and organization skills
·      Demonstrable accuracy and attention to detail
·      Demonstrated ability to be flexible, and work in a dynamic environment and fast-paced environment
·      Multi-cultural exposure is a plus

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

·  Experience in the vacation ownership industry.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands .  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!