Proactive Sales Executive (MICE)

Job description

WELCOME TO A WORLD OF OPPORTUNITIES   AT THE WORLD'S #1 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE. 

A new era begins at the London Hilton on Park Lane.

Located in the heart of Mayfair, London Hilton on Park Lane was the first Hilton to open within the UK and is close to all that London has to offer. Soaring high above Park Lane, the hotel is famed for its unparalleled five-star luxury. With 453 spacious guest rooms, including 56 suites and a Presidential Suite, there is something for all. 

2023 was the hotel’s 60 th  anniversary, which has seen the refurbishment of Executive rooms and suites as well as a re-development of the lobby level, including a brand new restaurant and bar.

BENEFITS

·  28 days paid holiday increasing with service
·  Exclusive high-street discounts through Perks at Work portal
·  Industry-leading Team Member discounts on hotel stays for you, your family and friends
·  Access to leadership and development programmes through Hilton University
·  Exceptional Career opportunities and wellbeing programmes to help you thrive in the workplace
·  Reward programmes, incentives and team member recognition, as well as long service awards
·  50% off in Hilton restaurants and bars (subject to individual outlets)
·  Refer a Friend Scheme
·  Uniforms provided and laundered complimentary
·  Free meals on shift

 

What will I be doing?

As Sales Executive, you will maximize revenue opportunities in the areas of the MICE market by driving sales leads and increasing conversions.

·        Receive and convert incoming enquiries to achieve targets and maximize revenue.

·        Analysis of local market trends and competitors and keep up to date with new market place trends to identify new business leads.

·        Build strong relationships with customers to fully understand their needs and strive to meet or exceed those expectations at all times.

·        Manage relationship with MICE Agencies and Convention bureaus.

·        Contribute to the strategy and planning activities of the Sales function.

·        Seek proactive opportunities to increase sales and conversions within the Team.

·        Negotiate room rates/packages with returning and future clients.

·        Be commercial in all decision making, ensuring good return on all investments.

·        Arrange and carry out Hotel show rounds.

·        Assists the Sales Personnel in developing key account plans, detailing objectives, timescales and sales methods to support the defined account strategy.

·        Feedback opportunities and issues regularly to the Director of Sales.

·        When required attend events and relevant exhibitions.

·        Produce accurate and timely reports that meet the needs of the Sales Director and senior management to include the reporting of appointments, calls made, business leads and conversion statistics.

·        Cooperate with other departments in the hotel to create an exceptional Guest experience and build strong, comprehensive sales programs.

·        To be actively involved in preparation and participation in all relevant business activities and meetings and ensure actions are followed up.

What are we looking for?

·  Previous experience in MICE
·  Positive attitude and good communication skills
·  Commitment to delivering a high level of customer service
·  Flexibility to respond to a range of different work situations

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

·  Knowledge of local market
·  Knowledge of hospitality
·  Passion for sales and for achieving targets and objectives
·  Demonstrated previous experience working in the Conference and Events function

ELIGIBILITY

·  In line with the Asylum and Immigration Act 1996, all applicants must have the eligibility to live and work in the United Kingdom.
·  Documentation is required at interview stage (for EU Nationals share code requested to check EU Settled/Pre-Settled status)

 

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.

We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical.  That’s why at Hilton, Every Job Makes the Stay.

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