Personal Assistant to GM (Pre-opening)

Job description

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.  

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike. 

 

Are you ready to be the welcoming face of our Executive Office? As the Personal Assistant, you'll greet our internal team, guests, and industry partners with warmth and professionalism. Your organizational skills will be key in managing the General Manager's busy schedule, coordinating VIP welcome cards and amenities, and handling guest communications with care on behalf of the GM and Hotel.

Make a difference with us and ensure every interaction is memorable. Apply now!

 

What will I be doing? 

As the Personal Assistant, you will be responsible for performing the following tasks to the highest standards: 

•  Guest Service Expertise

Demonstrates comprehensive knowledge of all hotel facilities, functions, and special events, providing accurate and helpful information to guests.

•  Professional Communication

Handles enquiries warmly and efficiently, maintaining a high level of professionalism in all interactions.

•  Organizational Skills

Efficiently coordinates the General Manager’s calendars, appointments, and meetings, ensuring smooth scheduling and time management.

•  Guest Feedback Solicitation

Actively seeks and values guest feedback to enhance service quality and guest satisfaction.

•  Quality Improvement Focus

Continuously monitors and strives to improve results from guest loyalty surveys and quality assurance metrics.

•  VIP Coordination

Manages VIP amenities and cards from the General Manager, ensuring a personalized and exceptional guest experience.

•  Creativity in Service

Creates thoughtful and appealing gift vouchers, contributing to guest satisfaction and hotel promotions.

•  Timely Communication

Responds promptly to guest survey responses and correspondence via email, ensuring timely and effective communication.

•  Meeting Coordination

Takes accurate minutes during meetings and arranges for their timely distribution, ensuring clear and effective communication.

•  Confidentiality

Handles all information with the utmost confidentiality, maintaining trust and integrity.

•  Report and Presentation Preparation

Prepares detailed and informative reports and presentations as required, demonstrating strong analytical and communication skills.

What are we looking for? 

A Personal Assistant serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: 

• Pre-opening experience is an added advantage.
• Previous experience in an administrative role is desirable.
• Proficient in Microsoft Office applications and various social media platforms. 
• Proficiency in basic translation is considered an advantage.
• A high level of interpersonal skills in both oral and written communication.
• Strong time management skills.
• Strong supervisory and administrative skills.

 

What will it be like to work for Hilton? 

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!