Outlets Manager

Job description

Kick Start your career and join the team at Hilton St Georges Park, proud to be the home of English football.

This unique Hilton property based outside Burton upon Trent (DE13 9PD) is the home of the 28 English Football Teams while also offering the opportunity to work for the biggest player in global hospitality, Hilton.

Be part of a high preforming team, creating a home from home for our leisure guests, world class sport teams and corporate clients.

When we say unique we mean it! Offering 228 contemporary bedrooms, complemented by a wonderful food and beverage offering including the relaxing Crossbar, Restaurant and Coffee Lounge which is proud to service Starbucks.  In addition we have high quality meeting and events space, Spa and top class fitness facilities surrounded by acers of Staffordshire countryside including 13 outdoor football pitches including a replica of the Wembley pitch.

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS!

What will I be doing?

As an Outlets Manager, you are responsible for managing operations of all Food and Beverage outlets to deliver an excellent Guest and Member experience. An Outlets Manager will also be required to manage, train, and develop team members and work within all budgeted guidelines. Specifically, you will be responsible for performing the following tasks to the highest standards:

·  Manage all Food and Beverage Outlet operations
·  Maintain exceptional levels of customer service and results through our stay platform guest satisfaction.
·  Ensure compliance of brand standards
·  Recruit, manage, train and develop the Food and Beverage team
·  Manage guest queries in a timely and efficient manner
·  Work within budgeted guidelines in relation to Food, Liquor Costs and Payroll
·  Set departmental targets and objectives, work schedules, budgets, and policies and procedures
·  Develop menus with other members of Food and Beverage team
·  Accountable for monthly stock takes
·  Incentivise team members to maximize sales and revenue
·  Carry out annual and mid-year appraisals with Managers under your responsibility
·  Evaluate guest satisfaction levels with a focus on continuous improvement
·  Ensure communication meetings are conducted and post-meeting minutes generated
·  Be environmentally aware
·  Assist other departments wherever necessary and maintain good working relationships
·  Comply with hotel security, fire regulations and all health and safety legislation

Qualifications - External

What are we looking for?

An Outlets Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

·  Management and/or supervisory Food and Beverage experience
·  Able to meet financial targets
·  Ability to comply with all Food and Beverage brand standards
·  Ability to work under pressure
·  Excellent grooming standards
·  Willingness to develop team members and self
·  Flexibility to respond to a range of different work situations
·  Ability to work on your own or in teams

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

·  Degree in relevant area
·  Passion for delivering exceptional levels of guest service

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its  global brands .  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!