Outlet Supervisor 餐厅主管-大堂吧

Job description

The Outlet Supervisor is concerned with the efficient and professional service of food and beverages within the restaurant, ensuring that the restaurant returns a budgeted profit through tight cost and stock control. This role directly supervises team members while ensuring that all guests receive optimum service in accordance with the standards, policies and procedures of Hilton. 

  What will I be doing?  

As the Outlet Supervisor, you will be responsible for performing the following tasks to the highest standards: 

• Maintain a high customer service focus by approaching your job with the customers always in mind. 

• Have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues. 

• Contribute ideas and suggestions to enhance operational / environmental procedures in the hotel. 

• Actively promote the services and facilities of Hilton hotels to guests and suppliers of the hotel. 

• Perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace. 

• Confidently know the food and beverage menu contents and explain them in detail to guests. 

• Understand dietary requirements and offer appropriate suggestions. 

• In consultation with the Manager, agree and implement actions to make improvements to customer service. 

• Complete the checklist in product knowledge. 

• Make suggestions on the menu that might suit guests of different nationalities. 

• Familiarize with menu items of all other outlets to recommend guests to other outlets. 

What are we looking for? 

An Outlet Supervisor serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: 

• 2-4 years managerial position in a 4 / 5-star category hotel. 

• Good English skills, both verbal and written to meet business needs. 

• Motivated and committed, approaching all tasks with enthusiasm and seize opportunities to learn new skills or knowledge in order to improve personal performance. 

• Flexible and responds quickly and positively to changing requirements including the performance of any tasks requested of you. 

• Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals. 

• Strong leadership and training skills. 

• Outgoing personality and willing to work for long hours.