Night Porter

Job description

WELCOME TO A WORLD OF OPPORTUNITIES AT IRELAND’s #2 GREAT PLACE TO WORK 2025,  AS VOTED BY OUR TEAM MEMBERS!

The  Conrad Dublin  is a 5* hotel and part of the Hilton Luxury Division. We aim to ‘offer smart luxury travelers inspiring connections & intuitive service in a world of style’. We are one of the best 5* luxury hotels in the country.

  “Conrad is Empowering and Bold”

Benefits

Working for Hilton means you are joining an international company with more than 6200 hotels across the globe with countless benefits & career development opportunities such as:

·  Travel  - Up to 30 nights per year at discounted rates and 50% off F&B in Hilton Hotels around the world. Plus up to 70 nights of discounts for your Family and Friends
·  Team Member Gym –  a dedicated team member gym with free access 7 days a week
·  Benekit  – Discounted rates for Conrad Team members across a wide range of retailers
·  Development  – Hilton have numerous learning & development plans for all types of roles and career paths as well as free access to LinkedIn Learning and Harvard Manage Mentor
·  Holidays  – 30 days holiday (incl BH) plus long service entitlement of an extra day per year up to a total of 5 additional days
·  Maternity & Paternity  – Paid leave for those that qualify
·  On shift  – complimentary meals on duty & uniforms provided
·  Bonus  – Generous bonus scheme based on achievable targets

The Job Role

A Night Porter provides consistently-delivered exceptional customer service to Guests, especially as service affects laundry and the transferring and storing of luggage.

·  Ensure laundry support is provided when required, complete with all wash cycles, folding and storage
·  Offer consistent, high standard service and assistance to Guests and maintain a lobby presence that offers courteous and attentive service
·  Ensure that individual customers and Groups receive fast, efficient and friendly service
·  Ensure that either the Head Porter or Concierge Supervisor on duty are kept fully aware of any relevant feedback from either the customers or other departments
·  Ensure messages and faxes are regularly delivered throughout the day
·  Assist with room moves and luggage deliveries and man the Front Door, following all standard operating procedures
·  Ensure the effective handling and storing of long-term and short-term luggage for arriving/departing Guests and clients
·  Maintain public areas and all equipment in immaculate condition
·  Communicate with Security regarding any unattended luggage
·  Greet all guests in public areas and rooms in a warm manner

 

The ideal candidate should have

·  A positive attitude and communication skills
·  The ability to work flexible hours
·  The ability to work under pressure
·  The ability to work on own and as part of a team
·  A commitment to respond to Guest requests and deliver high levels of service
·  Excellent grooming standards

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

·  Previous experience in similar role
·  Previous experience working within a hotel