Night Manager - EMEA

Job description

A Night Manager oversees the night-hour supervision of the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.

What will I be doing?

This position reports to the Front Office Manager

As Night Manager, you will oversee the night-hour supervision of the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. A Night Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

·  Oversee the entire Front Office operation to maintain high standards
·  Serve as a point of contact for regular and VIP Guests
·  Complete Night Audit duties
·  Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
·  Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
·  Represent the Hotel Manager and other senior managers in their absence, taking full responsibility of the hotel
·  Manage, record and promptly resolve issues or emergencies that arise
·  Demonstrate current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area
·  Act in accordance with all security and emergency procedures and manage the instigation of these, as required
·  Compile adequate handover to Early staff / Duty Manager
·  Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
·  Act in accordance with policies and procedures when working with front of house equipment and property management systems
·  Conduct annual and mid-year Appraisals with Team Members
·  Conduct Health and Safety Checks and Night Walks, and maintain a good status awareness of all hotel areas
·  Assist other departments, as necessary

What are we looking for?

Night Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

·  Previous supervisory experience in Front Office within the hotel/leisure/retail
·  Excellent command of Turkish & English
·  High level of IT proficiency
·  Excellent leadership, interpersonal and communication skills
·  Accountable and resilient
·  Commitment to delivering a high level of customer service
·  Ability to work under pressure
·  Excellent grooming standards
·  Flexibility to respond to a variety of work situations
·  Ability to work on your own and as part of a team
·  Previous experience with Front Office Management Systems
·  Previous experience with cash handling
·  Hilton Hotels experience is an advantage

What’s in it for me?

·  Career and development opportunities in Hilton Hotels Worldwide
·  Competitive Salary & Wages
·  Private Health Insurance
·  “Go Hilton” - discounted room rates in Hilton Hotels Worldwide for yourself and your family members & friends
·  Indoor Parking Privileges 
·  Complimentary Dry Cleaning for Business Attire
·  Monthly Transportation Fee
·  Complimentary Shuttle Bus 
·  50% discount on personal food & beverage consumption in the sister hotels. 
·  Extended nursing hours of 1,5 hours until the baby reaches to 18 months (for newly born mothers)
·  14 days paid paternity leave
·  Opportunity to make a positive impact on environment and community with Travel with Purpose program

Specifically, we look for demonstration of these Hilton Values:

·  Hospitality  - We're passionate about delivering exceptional guest experiences.
·  Integrity  - We do the right thing, all the time.
·  Leadership  - We're leaders in our industry and in our communities.
·  Teamwork  - We're team players in everything we do.
·  Ownership  - We're the owners of our actions and decisions.
·  Now  - We operate with a sense of urgency and discipline

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands .  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!