Night Duty Manager

Job description

WELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD'S #1 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE  -  No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow. 

A WORLD OF REWARDS

·       Salary £12.90 per hour plus service charge

·       Free and healthy   meals  when on duty

·       Grow your Career

·       Personal Development  programmes designed to support you at every step of your career

·       A chance to make a difference  through our Corporate Responsibility programmes – Find out what and how we are doing ( https://cr.hilton.com )

·       Team Member Travel Program:  discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)

·       Team Member Referral Program

·       High street discounts:  with Perks at Work

·       Holiday:  28 days   including bank holidays (increasing yearly to up to 33 days)

·       Discounted dental and health cover

·       Free Parking

·       Subsidised Taxi  Scheme

·       Guest Experience Day  after successfully passing probation

·       Accommodation available  with all bills   included

·       Modern and inclusive  Team Member’s areas

 

A Night Manager assists in the night-hour supervision of the Front Office Team to ensure Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out.

You will join and lead the night Front Office team, in the Reception areas of the hotel.

You enjoy delivering a VIP experience to every guest during night time operations, going above and beyond to make their stay a memorable one. You will be the main point of contact for all guests’ enquiries and complaints, emergencies and evacuations.

Are you an ambitious hotelier, with experience in leading a team? Do you have passion for exceptional customer service, excellent communication, complaint handling, and problem solving skills? Then this is the job for you!

 

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.

We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical.  That’s why at Hilton, Every Job Makes the Stay