Minibar Captain

Job description

A Minibar Captain assists the Supervisor with activities coordination of the guest services team to deliver an excellent experience while supporting the team and ensuring compliance with health and safety requirements.

What will I be doing?
You will be responsible for the organization and coordination of the team, attendance to the guest and clients of the Minibar. Specifically, you will be responsible for performing the following activities at the highest standards:

·  Replenishing refreshment centers and maintaining inventory in the hotel's continuing effort to deliver outstanding guest service and financial profitability.  
·  Take inventory of and restock refreshment centers using current systems and technology 
·       Verify product dating and prepare guest checks Inspect refreshment centers for functionality and clean refreshment centers
·       Stock and maintain the refreshment center cart
·       Assist with unloading and storing of orders from the storeroom
·       Dispose of trash, straighten office, make keys, exchange dirty glasses and/or utensils, as needed
·        Operate cart through guest floors to assigned rooms and greet guests and respond to guest requests in a timely, friendly and efficient manner Qualifications

What are we looking for?
A Minibar Captain at Hilton is always working on behalf of our guests and clients and team with your coworkers. To fulfill this role successfully you need to have the attitude, behaviour, skills, and the following values:

·  Positive attitude
·  Administration and organization skills
·  Know how to listen to suggestions and critics
·  Be committed to delivering high standard customer service
·  Take initiative
·  Teamwork
·  Ability to lead people
·  Good communication
·  Excellent grooming standards
·  Ability to work on their own or in teams
·  Flexible and reliable

 It will be advantageous in this position if you demonstrate the following skills and differentials:

·  Experience in hotel
·  Experience in similar function

What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands .  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!