Membercare Assistant

Job description

WELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD'S #1 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE

WELCOME TO A WORLD OF OPPORTUNITIES - What makes Hilton Wembley unique, is the sense of belonging and teamwork shared throughout all our departments. This hotel is the #choiceofchampions – one day we are busy looking after a family on vacation visiting London, the next day a world famous sports team or music artist. But every day we are busy creating lasting memories.

 Hourly rate £13.00 – 39 Hours a week

A WORLD OF REWARDS

• Smart uniform provided andlaundered
• Free and healthy meals when on duty
• Grow your Career
• Personal Development programmes designed to support you at every step of your career
• A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)
• Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
• Guest Experience Day 1 night stay with breakfast per year
• Team Member Referral Program
• High street discounts: with Perks at Work
• Holiday: 28 daysincluding bank holidays (increasing yearly to up to 33 days)
• Discounted dental and health cover
• Discounted Parking - £2 per day at Red Car Park
• Modern and inclusive Team Member’s areas

A Member care Assistant is responsible for the general cleaning of all areas to deliver an excellent Guest and Member experience in our Health Club.

What will I be doing?

As a Member care Assistant, you are responsible for the general cleaning of all areas to deliver an excellent Guest and Member experience. Specifically, you will be responsible for performing the following tasks to the highest standards:

• General cleaning of all areas
• Deep cleaning around the club
• Report lost property, accidents, maintenance issues, or other incidents
• Ensure guests are welcomed and prompt assistance provided when needed
• Maintain professionalism with members at all time
• Ensure compliance with all health and safety regulations

What are we looking for?

A Member care Assistant serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Strong interpersonal skills Committed to delivering a high level of customer service Ability to work in a consistently professional and helpful manner Excellent grooming standards

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions::

• Excellent attention to detail High standards of cleanliness Previous cleaning

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.

We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical.  That’s why at Hilton, Every Job Makes the Stay.

 Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company