Made Market Attendant - DoubleTree by Hilton Hotel Chicago Magnificent Mile

Job description

 

The DoubleTree Magnificent Mile Chicago is looking for a dynamic hospitality talent to join its stellar team. Tucked between Magnificent Mile shopping and Navy Pier attractions, our location makes exploring Chicago easy. Relax with a cocktail in the lobby or enjoy a drink after a rooftop swim in the summer. We offer workout equipment in some rooms plus a separate fitness center.

POSITION PURPOSE:

 

The Made Market Attendant is responsible for serving all products with friendly, individualized attention towards each customer.  He or she is also responsible for educating customers about our premium coffees and teas.  The Made Market Attendant will fulfill any other duties the Store Manager, Assistant Manager or Shift Supervisor assigns and will represent The Made Market in a professional manner.

 

 

WHAT WILL I BE DOING:

Sales/Customer Service

·  Passionate ambassador of coffee & service.
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Sells and serves products to customers in a courteous and friendly manner.

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Actively greets every guest upon entering the store.

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Anticipates customer needs to ensure guest satisfaction.

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Practices proper food and drink handling procedures.

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Adheres to cashing handling procedures.

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Works at a fast pace keeping the established drink guidelines.

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Safely handles all hot and cold drinks during drink preparation.

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Verbally receives and calls back customer orders in a friendly manner.

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Reports all customer complaints to manager on duty.

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Responds pro-actively to prevent customer service situations.

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Accurately rings sales orders into cash register and counts back change to customers in a courteous and friendly manner.

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Answers telephone in a courteous and friendly manner including but not limited to giving store greeting, directions to store location, receiving and filling customer orders.

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Answers customer questions regarding coffee blends, preparation, etc., in a courteous and friendly manner.

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Sells and serves baked goods and miscellaneous food and beverage items to customers.

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Maintains efficient, friendly service standards.

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Ability to effectively deal and resolve conflict situations

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Delivers quality products to the guest in a friendly and professional manner and in accordance with hotel standards

 

Made Market Operations

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Maintains acceptable amounts of coffee product and supplies for the bar. 

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Performs and oversees opening and closing duties. Ensures that all the products and supplies on the shelves are fully stocked

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Ensures buss runs are done according to company standards

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Reports potential safety hazards to the Manager(s).

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Reports all employee accidents to the Manager(s) and contacts security to report accident.

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Reports all Lost & Found items to Security

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Informs the Manager(s) of any operational inconsistencies.

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Restocks and organizes shelves and displays when necessary.

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Routinely cleans the bar area, tables, floor, windows and grinders, take out trash, etc.

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Routinely washes dishes and other cooking utensils. Restocks all clean small wares.

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Routinely mops the floor and/or ensures that floor is cleaned regularly

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Set up order bags including all items needed (beverages, soup, condiments, pre-packed items, etc.), except items being cooked a la minute and coming from the kitchen.

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Retrieving food from the kitchen once ready

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Check orders for accuracy before delivery

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Delivering orders to rooms or to guests that pick up

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Attending to the tables adjacent the Made Market / Hothouse & Lobby areas where guest may consume by bussing tables, etc.

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Delivering amenities (when needed)

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Picking up amenity supplies after use from guestrooms (as needed)

What are the benefits of working for Hilton?

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

·  Go Hilton travel program: 100 nights of discounted travel
·  Access to your pay when you need it through DailyPay
·  Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount!
·  Maternity and parental leave, including 12 weeks of paid leave for birthing parents and four weeks of paid leave for eligible Team Members,
including partners and adoptive parents
·  Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild
Education, including: college degrees and professional certifications
·  Flexible shifts and days off
·  Comprehensive Health Insurance coverage for you and your family, including Telemedicine and at-home care via AmazonCare
·  Mental health resources including free counseling through our Employee Assistance Program
·  Best-in-Class Paid Time Off (PTO)
·  401K plan and company match to help save for your retirement

**Available benefits may vary depending upon property-specific terms and conditions of employment**

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

·  Hospitality - We're passionate about delivering exceptional guest experiences.
·  Integrity - We do the right thing, all the time.
·  Leadership - We're leaders in our industry and in our communities.
·  Teamwork - We're team players in everything we do.
·  Ownership - We're the owners of our actions and decisions.
·  Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

·  Quality
·  Productivity
·  Dependability
·  Customer Focus
·  Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands .  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!