Learning & Development Manager - Hilton Okinawa Miyako Island Resort

Job description

The Learning & Development Manager coordinates and manages the implementation of hotel trainings in line
with brand and hotel policies and procedures. This role develops and maintains training resources, implement
systems that promote growth and development, ensuring that all promises to stake holders are delivered. He /
she assists the Director of Human Resources in creating an effective and efficient operation for the Training
department.

What will I be doing?
As the Learning & Development Manager, you will be responsible for performing the following tasks to the highest
standards:

·   Update the training notice board with all information on the situation in and out of the hotel as well as
training information.
·  Organize license /certification programs.
·  Organize in coordination with the Director of HR and Department Heads, approved cross exposure
trainings.
·  Carry out talent programs according to brand standards.
·  Assist to set up and maintain training and talent program policies.
·  Develop and skillfully use learning resources, assist managers to improve management skills, and
develop personal career development plans for high potential team members.
·  Develop plans to conduct needs analyses and in-house training on a regular basis.
·  Regularly keep training records.
·  Develop tools and systems to ensure training and development programs meet hotel objectives.
·  Ensure that training and development are integrated into business plans and budgets, and targeted
goals are identified and monitored.
·  Take part in the preparation and planning of the Training department’s goals and objectives.
·  Prepare and manage the Training department’s budgets, monitor, analyze and report variations from
the budget.
·  Take part in team member performance reviews and set up development plans when required.
·  Manage the planning and delivery of orientation programs.
·  Offer support and advice on personal development plans to team members under your supervision.
·  Implement appropriate management practices that provide team members with motivation and
communication.
·  Provide information as required regarding training records and attendance.
·  Assist all departmental trainers if necessary, with trainings.
·  Deal effectively with guests and workplace colleagues from a variety of cultures.
·  Be aware of duty of care, and adhere to occupational health and safety legislations, policies and
procedures.
·  Adhere to the hotel’s security and emergency policies and procedures.
·  Be familiar with property safety, current first aid and fire emergency procedures.
·  Ensure that all team members have a complete understanding of and adhere to the hotel’s team member
rules and regulations.
·  Carry out any other reasonable duties and responsibilities as assigned.
The Management reserves the right to make changes to this job description at its sole discretion and without
advance notice.

Required Skills

·  Business Level English
·  Experience in Hospitality industry preferred
·  Experience in Human Resources preferred