Lead Bell/Door/Valet Person - Waldorf Astoria Atlanta Buckhead

Job description

Waldorf Astoria  is looking for a Lead Bell/Door/Valet Person   to join the  Guest Services  Team at this gorgeous  Atlanta property!

Located in one of Atlanta's most prestigious neighborhoods, this Forbes 4-Star hotel is a 42-story tower with over 200 rooms ( 127 guest rooms plus residences ), over 10,000 square feet of meeting space, and 3 food and beverage outlets.  This includes the 3-meal restaurant, bar, and in-room dining.

·         Classification:  Full-Time

·         Shift: Various - must have full-availability to work (AM, PM, and Overnight) weekdays, weekends, and holidays.

The ideal candidate will have the following qualifications:

·  Strong written and verbal communication skills in the English language.
·  Able to multi-task and remain composed at all times.
·  Ability to work well in a team environment.
·  Professional appearance and demeanor.
·  Prior Bellperson experience within a luxury hotel setting preferred.
·  Additional languages are advantageous.
·  First Aid and CPR trained is a plus. 
·  Hotsos knowledge

Want to learn more?   Hotel Website ,  Facebook , Instagram

What will I be doing?

As a Lead Bell/Valet/Door Person you would be responsible for supervising Bell, Valet, and Door Persons that are responsible for greeting guests, transporting vehicles, transferring and storing guest luggage, and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

·  Greet and escort arriving and departing guests to and from their accommodations
·  Retrieve and transport guest luggage
·  Inspect guest rooms and acquaint guests with these rooms and their features
·  Respond to guest inquiries and requests in a timely, friendly and efficient manner
·  Organize and store luggage, as needed, according to guidelines
·  Supervise, monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations and delivering recognition and reward
·  Recruit, interview and train team members
·  Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events
·  Assist in the maintenance, appearance and functionality of equipment

Qualifications - Internal

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

·  Hospitality - We're passionate about delivering exceptional guest experiences.
·  Integrity - We do the right thing, all the time.
·  Leadership - We're leaders in our industry and in our communities.
·  Teamwork - We're team players in everything we do.
·  Ownership - We're the owners of our actions and decisions.
·  Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

·  Quality
·  Productivity
·  Dependability
·  Customer Focus
·  Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its  global brands .  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

 

The Benefits – Hilton is proud to have an award-winning workplace culture ranking #1 World's Best Workplace by Great Place To Work & Fortune We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

·  Access to your pay when you need it through DailyPay
·  Medical Insurance Coverage – for you and your family
·  Mental Health Resources
·  Best-in-Class Paid Time Off (PTO)  
·  Go Hilton travel discount program 
·  Supportive parental leave
·  Matching 401(k)
·  Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
·  Debt-free education : Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
·  Career growth and development 
·  Team Member Resource Groups
·  Recognition and rewards programs

* Available benefits may vary depending upon property-specific terms and conditions of employment.