Laundry Manager (Conrad Singapore Orchard)

Job description

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.   

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.  

 

The Laundry Manager is responsible for processing all guest clothing and managing in-house linen with outsource contractor.  The department’s mission is to provide excellent workmanship, and to make guests feel completely assured of the timing and quality of their service. The shift supervisor oversees the daily operations of the department, ensuring that the highest quality is maintained and that adequate in-house linen is supplied to the other departments which receive from laundry company.

 

What will I be doing? 

As the Laundry Manager, you will be responsible for performing the following tasks to the highest standards: 

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Lead, train, and supervise the Laundry and Valet team to ensure high performance and service excellence.

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Conduct performance reviews and support ongoing team development through continuous training.

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Manage daily Laundry and Valet operations to meet hotel standards, ensuring quality care for guest garments and staff uniforms.

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Plan labor schedules, forecast staffing needs, and oversee payroll processing.

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Develop and manage departmental budgets, including capital expenditure, linen, uniforms, and consumable supplies.

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Coordinate production schedules to support Housekeeping and Food & Beverage operational requirements.

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Monitor the full laundry process, including receiving, tagging, cleaning, pressing, and packing of guest and staff garments.

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Oversee linen and uniform inventory, purchasing, and quality inspections across guestrooms, outlets, and function spaces.

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Maintain strong collaboration with other hotel departments and external laundry vendors to ensure service quality.

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Ensure proper maintenance and usage of laundry equipment and chemicals, and coordinate with Engineering for any malfunctions.

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Implement energy conservation initiatives and continuously improve washing formulas and operational efficiency.

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Maintain a clean, organized, and safe working environment in the Laundry and Valet department.

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Handle guest requests and complaints professionally, ensuring prompt resolution and excellent service recovery.

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Participate in hotel meetings, safety procedures, and emergency response when required.

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Perform additional duties or projects as assigned by hotel management.

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Adhere to the hotel’s policies and procedures, Hilton code of business conduct, the hotel’s team member handbook, security and emergency policies and procedures. 

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Ensure that all team members have a complete understanding of and adhere to the hotel’s team member rules and regulations. 

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The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. 

What are we looking for? 

As the Laundry Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: 

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Possess a High School degree. 

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Minimum 2 years of experience in the same position in a 5-star international branded hotel or comparable industry related experience. 

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Good communication, organization and coordination skills. 

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Possess good team spirit. 

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Able to maintain excellent relations with team members.                                                                               

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Able to work under great physical and mental pressure. 

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Proficient in Microsoft Word and Excel, preferred. 

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Possess professional knowledge of all areas in the laundry operation such as washing, spotting, starching, dry-cleaning, pressing, clothing materials and laundry machine operation. 

 

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Knowledge of all linen/fabric.

What will it be like to work for Hilton? 

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!