Laundry Attendant cum Tailor - Hilton Maldives Amingiri Resort & Spa

Job description

A Laundry Attendant cum Tailor is responsible for supporting laundry operations and providing pressing, sewing, and similar services to deliver an excellent Guest and Member experience.

What will I be doing?

 

As a Laundry Attendant cum Tailor, you are responsible for supporting laundry operations and providing pressing, sewing, and other similar services to deliver an excellent Guest and Member experience. A Laundry Attendant cum Tailor will also be required to manage and respond to guest requests. Specifically, you will be responsible for performing the following tasks to the highest standards:

 

·  Ensure to have a good understanding and comply with all of the Resort’s emergency procedures, Resort security procedures, fire regulations and all health and safety legislations.
·  Ensure to have a knowledge about the Resort services and facilities.
·  Ensure up to knowledge and understanding of the department’s procedures and standards.
·  Ensure Resort equipment, tools, keys and supplies are handled properly, kept in good working condition, regularly inspected, following instructions as directed.
·  Report hazard issues, follow up and communicate deficiencies to direct manager.
·  Ensure the standards of cleanliness and proper organization of all working areas.
·  Maintain a high standard of hygiene and sanitation throughout all working areas.
·  Efficiently handle guest complaints.
·  Ensure an exceptional level of customer service at all times by providing personal assistance to guests with a professional, pleasant and positive manner.
·  Maintain Hilton grooming standards including uniform dress code, cleanliness and personal hygiene.
·  Assist other departments wherever necessary and maintain good working relationships.
·  Attend trainings and meetings when required.
·  Assist guests with all enquiries and complaints, and provide accurate information to guests about the Resort facilities and features.
·  Able to drive different types of buggies and adhere to the procedures.
·  Be environmentally aware.
·  Ensure thorough knowledge of all chemicals and MSDS (material safety data sheet).
·  Ability to deal professionally, courteously and tactfully with the guests, third parties and with coworkers.
·  Report “Lost & Found” items, and handle according to the standard operating procedures.
·  Understand and strictly adhere to the policies and procedures established in the Team Member Handbook.
·  The Resort requires that you perform any task deemed necessary by the General Manager/ Director of Operations/ Resort Management for the efficient running of the Housekeeping Department specifically and the Resort in general.
·  Take pro-active action towards protecting the Resort environment.
·  Be proactive and observant in service to pre-exempt guest / team member needs.
·  Attend daily housekeeping morning and evening briefings, before commencing the shift.
·  Ensure wastage of supplies and energy is kept to a minimum.
·  Ensure to carry out any additional tasks / duties assigned by the Laundry Manager / Assistant Executive Housekeeper or the Executive Housekeeper.
·  Report maintenance deficiencies, if required for repair.
·  Assist Laundry Manager to count monthly discards for all the linen, if required. 
·  Ensure to take receipt of stock and proper organization of related documents.
·  Perform timely repairs on all items of uniforms, linen and upholstery.
·  Make new uniforms, items of linen and upholstery as per Resort specifications.
·  To be responsible for all the completion of all guest tailoring requests.
·  Ensure that all linen and uniforms are repaired before issuing them to Team Members.
·  Measure, make or alter uniforms for new Team Members.
·  Communicate with Executive Housekeeper or Laundry Manager for replenishing sewing supplies. 
·  Convert discarded linen into usable items for re-circulation.
·  Organize and take inventory of all fabric materials.
·  Ensure to open the uniform room on time according to the Resort uniform room opening hours.
·  Ensure to issue and receive uniforms of all team members.
·  Ensure to hang the uniforms, department wise on conveyer in number order.
·  Ensure to have knowledge about laundry operations and procedures.
·  Ensure to maintain the guest laundry standards.
·  Maintain the quality of HOD personal laundries.
·  Report maintenance deficiencies, if required for repair.
·  Be proactive and observant in service to identify team members’ needs before being asked.
·  Maintain good relationship with your colleagues, supervisors and other departments.
·  Ensure linen is available for all departments as requested.  
·  Ensure quality controls are in place for all linen processes, rejecting any exceptions.
·  Assist the Laundry Manager to carrying out monthly inventory counts as required. 
·  Assist the Laundry Manager to count monthly discards for all the linen.
·  Maintain laundry production for the machines and linens.
·  Ensure to maintain the par stock level.
·  Ensure to take receipt of stock and safely storage.
·  Oversee the issuing of linen via a requisition system (SOP).
·  Sort out all soiled (colored or white) linen, weigh and load into appropriate carts.
·  Load and unload washers and dryers, operate machines and record poundage amounts, including amounts washed and dried.
·  Fold towels either by hand or towel folder, iron table linen, iron and fold sheets, hand fold pillow cases, blankets, bed pads, draw sheets, etc.
·  All the fresh linen and ironed bed sheet placed in linen room shelves.
·  All the ironed uniforms to be handed over to tailor to be hung on the uniform conveyer.
·  Ensure to open the uniform room on time according to the Resort uniform room opening hours.
·  Ensure to issue and receive uniforms to / from all team members.
·  Sort out all the internal uniforms and linens (colored uniform, white uniform, chef’s uniform, bed linen, terry linen etc.) handed over to laundry for washing.
·  Ensure to check all the pockets properly while receiving the uniforms.
·  Sort and separate damaged or stained linen, i.e., to be repaired or used as rags after counted as discard.
·  Cleans lint traps from dryers daily. Check and clean drains as necessary.
·  Maintain appropriate records (linen stocks, repairs, etc.) in accordance with occupancy and legal requirements.

What are we looking for?

A Laundry Attendant cum Tailor serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

 

·  Minimum of two (2) years in a similar position
·  Resort experience.
·  Proficient level of verbal English.
·  Ability to multi-task within Housekeeping Department.
·  Excellent leadership, interpersonal and communication skills.
·  Strong organizational skills and analytical skills.
·  Committed to deliver high level of guest service.
·  Flexible and reliable.
·  Passion for being on a winning team.
·  Strong work ethic.
·  Excellent attention to the detail.
·  Positive attitude.

What will it be like to work for Hilton?

 

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands .  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!