Kids Club Attendant - Chinese Speaking - Waldorf Astoria Maldives Ithaafushi

Job description

Waldorf Astoria Hotels & Resorts is Hilton’s luxury brand of iconic hotels committed to personal service and culinary excellence in landmark locations around the world. Each property delivers unforgettable experiences and offers a strong sense of arrival with impressive public spaces worthy of hosting history. Guests can expect True Waldorf Service from the moment they reserve their stay to the moment they leave the property doorstep.

Waldorf Astoria Maldives Ithaafushi made a wow debut in 2019 and is already recognized as one of the finest resorts in the world. Sprawled across three islands, the resort is one of the most sizable in the Maldives. It boasts the country’s largest spa, extensive recreation facilities and it’s the Maldives resort with the most culinary choices (an impressive 11 specialty cuisine dining options). Besides its 118 luxurious villas, the resort is also home to an exclusive offering: a private island, the largest in the country which is to be rented out in its entirety.

Once you get a glimpse of this one of its kind resort, you know you arrived in sun-soaked paradise. Luxurious villas act as vast private indoor-outdoor playgrounds, each featuring its own private pool. Everywhere you look, from the standalone villa bathtub to the glass-bottomed floors in the spa’s treatment pavilions, the azure water steals the show.

Are you ready to join our talented and dedicated team at Waldorf Astoria Maldives Ithaafushi and take your career to new heights?

What will I be doing?

The Kids Club Attendant serving Waldorf Astoria Maldives is responsible for the well-being of the participating children in activities/programs designed and conducted for the kids at the hotel by providing highly personalized, efficient and responsive services during operating hours of the Recreation & Kid’s club. Kids Club Attendant will facilitate all the activities/ programs introduced by Kids Club Manager. Duties also include supervising, directing, assisting and ensuring the cleanliness and maintenance of the Recreation & Kids Club and its surroundings.
·  Ensures all necessary Welcome amenities and complimentary arrivals kits are always available and ready at appropriate times, according to Kids Club Standard Operation procedures
·  Welcomes, greets and assists guests with any request, enquiries and directions.
·  Ensures that Standard Operation Procedures for all activities and excursions are exercised and practiced at all times.
·  Ensures all necessary registrations forms/ activity waivers are ready at the reception and filled up properly by the parents or guardian.
·  Actively promote and encourage the participation of guest in all activities and events.
·  Ensure all SOP’s, Risk Assessments, policies and Procedures and Health guidelines are followed accordingly.
·  Facilitates and co-coordinates all beach and non-beach activities, programs, excursions on or off the island.
·  Assists with preparing and organizing all Kids Club activities as needed as well as Resort sponsored activities, such as Halloween, Family Activities, Easter and Festive
·  Ensures to update all the kids profile pertaining to their preferences, medical conditions/ allergies etc.
·  Ensures that Kid Club and compound are always neat and tidy.
·  Responsible for inventory of all the items in the Kids Club.
·  Informs the Supervisor/ Manager if the daily supplies need to be ordered
·  Issue job requisition/ orders and repair and maintenance of outlet
·  Shows initiative, suggests new services and anticipates guests needs and discuss with the Kids Club Manager.
·  Reports feedbacks to Supervisor/ Manager on likes and dislikes of kids with regards to the activities and programs implemented.
·  Always communicates customer complaints and compliments to the Supervisor/ Manager.
·  To have a good working relationship with the team.
·  Complete other duties assigned by the Supervisor/ Manager

What are we looking for?

  A Kids Club Attendant serving Waldorf Astoria Maldives Ithaafushi is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

Experience

·  Previous experience (minimum 2 years) of working in a similar role in a luxury setting
·  Proven experience of working to and understanding key functions of Recreation & Kids Club activities and programs
Competencies
·  Childcare & Education graduate with recent and relevant Experience is an advantage
·  Able to read, write, speak and understand English and Russian to communicate effectively with guests and employees.
·  Enjoys working collaboratively and is with a “can do” attitude and thrives on a challenge
·  Ability to work under pressure at all times
·  Ability to multi-task and meet deadlines
·  Ability to demonstrate working and engaging teams from different cultures
·  Hotel / Resort experience
·  Proficient level of verbal English & Chinese
·  Friendly and outgoing
WHAT WILL IT BE LIKE TO WORK FOR HILTON?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its  global brands .  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!