IT Manager - Hampton by Hilton Accra Airport - Franchise

Job description

Job Requirements

Position Title

IT Manager (Pre-Opening & Operations)

Purpose of the Role

To manage all IT-related systems during the pre-opening and post-opening phases of the  Hampton by Hilton Accra , ensuring:

·  Full compliance with Hilton IT brand standards and cybersecurity requirements,
·  Smooth configuration and commissioning of all hardware/software systems (PMS, GRMS, Wi-Fi, IPTV, Access Control, Security, etc.),
·  Proper documentation, licensing, and post-handover support continuity.

Key Responsibilities

Pre-Opening Phase (from now until opening)

·  Coordinate with all vendors and consultants  (Hoist, FACE, WTA, Hilton IT, PMS provider, GRMS supplier, etc.) for:
·  Hardware deliveries and installation.
·  Network configuration and VLAN setup.
·  License procurement and validation.
·  Review and verify technical submissions  — network diagrams, IP addressing, equipment lists, server specs.
·  Assist the project manager  in testing systems (Wi-Fi, CCTV, IPTV, GRMS, access control, PMS, BMS).
·  Maintain asset and license inventory  (hardware serials, license keys, warranties).
·  Support Hilton IT onboarding  (brand portal setup, StayConnected certification, Opera PMS commissioning).
·  Perform or supervise onsite troubleshooting  during acceptance and snagging.
·  Prepare IT SOPs  for hotel operations (data backup, system login control, user rights, escalation procedures).

Post-Opening / Operations Phase

·  Maintain and support  all systems:
·  Opera PMS, POS, Back Office, GRMS, IPTV, Access Control, CCTV, Wi-Fi, Telephony, Fire System Interfaces.
·  Coordinate with Hilton IT support and vendors  for incidents, patches, and upgrades.
·  Monitor system performance, backups, and cybersecurity compliance.
·  Train front office and admin staff  on system basics (Opera, call billing, reporting).
·  Manage guest Wi-Fi access system and PMS integrations (StayConnected portal).
·  Oversee AMC and warranty renewals.

Required Qualifications and Skills

Category

Requirements

Education

Bachelor’s degree in Computer Science, IT, or related field.

Certifications

Preferably  CCNA / CompTIA Network+ / Microsoft Server Fundamentals .

Experience

3–6 years in IT operations, ideally in  hospitality or service environments . Hilton / Marriott / Accor experience is a plus.

Technical Skills

LAN/WAN, Wi-Fi setup, VLANs, firewalls (Cisco Meraki), server management (Windows/Linux), MS365 admin, and basic virtualization.

Software Knowledge

Opera PMS (or other PMS), GRMS, CCTV systems (e.g. Hikvision), PBX/VoIP (Mitel, Cisco), and IPTV platforms.

Soft Skills

Coordination, documentation, vendor management, problem-solving, attention to detail, English proficiency.

Ideal Profile Summary 

Candidate profile:

An IT professional with strong networking background (LAN, VLANs, Wi-Fi, firewalls), hands-on skills in hotel systems integration (Opera PMS, IPTV, GRMS, telephony), and practical experience in coordinating vendors and installations during hotel pre-openings.

Should be self-sufficient, documentation-oriented, and capable of managing Hilton compliance requirements with minimal supervision.

Work Experience

Required Qualifications and Skills

Category

Requirements

Education

Bachelor’s degree in Computer Science, IT, or related field.

Certifications

Preferably CCNA / CompTIA Network+ / Microsoft Server Fundamentals.

Experience

3–6 years in IT operations, ideally in hospitality or service environments. Hilton / Marriott / Accor experience is a plus.

Technical Skills

LAN/WAN, Wi-Fi setup, VLANs, firewalls (Cisco Meraki), server management (Windows/Linux), MS365 admin, and basic virtualization.

Software Knowledge

Opera PMS (or other PMS), GRMS, CCTV systems (e.g. Hikvision), PBX/VoIP (Mitel, Cisco), and IPTV platforms.

Soft Skills

Coordination, documentation, vendor management, problem-solving, attention to detail, English proficiency.

Disclaimer
This job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel’s employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed by a franchisee and not by Hilton. You will not be eligible from compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee.