IT Manager

Job description

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. 

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike. 

 

The IT Manager is responsible for the implementation of Information Technology (IT) in the hotel in accordance with Hilton’s IT strategies and priorities, as well as measuring IT costs, benefits and performance in the hotel and providing this information to hotel management and the Regional Information Systems Manager. 

 

What will I be doing? 

As the IT Manager, you will be responsible for performing the following tasks to the highest standards: 

• Maximize and protect hotel profitability through the leverage of IT, training and operational best practices. 

• Maximize opportunities to reduce IT costs through effective purchasing & negotiating maintenance contracts. 

• Identify and propose opportunities to augment revenue. 

• Ensure that any system user permission has been authorized before opening, monthly audit user use report, ensure that it has been used correctly.  

• Responsible for the management and control of all IT expense according to an agreed plan. 

• Ensure a business continuity plan is established and tested for all parts of the business. 

• Ensure the highest possible IT service is provided to the agreed standards and best practices. 

• Work with Business Management to expedite access and better utilization of information. 

• Solve guest IT questions with minimum risk and improve guest satisfaction according to defined criteria.  

• Ensure guest IT queries are managed to defined standards with minimal risks. 

• Ensure brand standards are communicated and maintained for Guest and Business Service. 

• Ensure ownership of all hotel data and ensure that data is backed up in a timely manner. 

• Consistently promote the brand and encourage the use of the brand by IT suppliers. 

• Ensure IT resources are maintained in the hotel to support the commercial & business needs.  

• Identify and ensure all hotel data has ownership and accountability within the organization. 

• Ensure a successor is identified and trained to the standard. 

• Provide IT support to other Hilton hotels when required. 

• Cross train other hotel IT personnel to provide cover. 

• Manage and monitor local vendors and / or local representatives of global / area vendors. 

• Ensure that hotel data is secured and in line with stated standards and best practices. 

• Ensure access control is in line with stated standards and best practices. 

• Ensure regular self-evaluations of IT practices are completed and communicated. 

• Maintain standards and best practices in the hotel and evaluate compliance and ensure machine room access registration and safety. 

• Complete disaster recovery drills regularly to familiarize operational departments with manual bookkeeping procedures.  

• Communicate status, risks, opportunities to the General Manager, hotel Management and Regional & Area IT Management.    

• Adhere to the hotel’s security and emergency policies and procedures. 

• Ensure that all team members have a complete understanding of and adhere to the hotel’s team member rules and regulations. 

• Manage local implementation projects. 

• The Management reserves the right to change / extend this job description if necessary, at any point of time during her / his employment. 

• Carry out any other reasonable duties and responsibilities. 

What are we looking for? 

An IT Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: 

• University degree, majoring in IT, with relevant certificate(s). 

• At least 2 years of experience in the same position in the hospitality industry. 

• Proficient in Microsoft Office applications 

• Good communication and interpersonal skills. 

• Proficient in English to meet business needs. 

 

What will it be like to work for Hilton?  

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!