In Room Dining Order Taker - Conrad Los Angeles

Job description

Be a part of the newest luxury hotel in downtown LA,  Conrad Los Angeles ! As part of the billion-dollar project, The Grand LA , this is the 7 th  Conrad Hotel in the U.S. and the 1 st  in California.

Located in the most exciting state-of-the-art development in DTLA, this luxurious 28-story hotel has over 300 rooms, a spa, 16,000 square foot rooftop with a pool deck, 12,000 square feet of event space, and 3 food and beverage outlets. This includes a signature restaurant, outdoor restaurant, lobby bar, and in-room dining   all in partnership with Chef Jose Andres' award-wining restaurant group,  JoseAndresFoodGroup .

The Grand LA combines lifestyle, arts, and culture to provide a truly unique experience in Los Angeles. It is at the epicenter of downtown LA’s cultural corridor across from the Walt Disney Concert Hall with two towers,  a 45-story residential and 28-story hotel , and more than 176,000 square feet of retail space anchored by chef-driven restaurants and a collection of shops, entertainment, and hospitality.

Want to get an inside look?  Take a  virtual tour .

In this role as an In Room Dining Order Taker, you will be responsible for answering the room service telephone and taking guests orders accurately in helpful, friendly, courteous and professional manner to ensure total guest satisfaction. Enters orders into computerized system and settles check upon delivery of the order.

The ideal candidate will have basic knowledge of food and beverage preparations and service standards. Knowledge of all menu items and accompaniments. Ability to remember, recite and promote the variety of menu items. Knowledge of the English language sufficient to understand inquiries from customers and communicate preparation methods, ability to comprehend written product labeling instructions to enable the safe application of products and processes within the hotel. Ability to operate a keyboard to input Point of Sale procedures to pre-check, input order and close out the check. Ability to bend, stoop, walk and lift/push/pull up to 20 pounds. Ability to work a flexible schedule that includes nights, weekends and holidays. Knowledge of FORBES standards is preferred. Highschool diploma or equivalent required. 

What will I be doing?

·  Promptly answer Room Service calls, announce any specials, promote menu items and answer questions regarding preparation methods.
·  Document orders, repeat items back to callers to ensure accuracy and quote expected arrival time with speed and accuracy.
·  Immediately input order information into point of sale system, allowing kitchen staff to begin preparation; note any special requests clearly. Give food server hard copy of check to be delivered with order.
·  Processes payment for orders upon return of the Room Service Server.
·  Complies with accounting guidelines regarding receipt of payments, check total verification, tip disbursement, cash drawer and house bank management. Maintains house bank in accordance with policy
·  Answer calls for pick-up of trays and/or tables and direct bus persons to retrieve items.
·  Respond to guest complaints in a positive manner, negotiate a compromise and implement solution.

 

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

·  Hospitality - We're passionate about delivering exceptional guest experiences.
·  Integrity - We do the right thing, all the time.
·  Leadership - We're leaders in our industry and in our communities.
·  Teamwork - We're team players in everything we do.
·  Ownership - We're the owners of our actions and decisions.
·  Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

·  Quality
·  Productivity
·  Dependability
·  Customer Focus
·  Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands .  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

The Benefits – Hilton is proud to have an award-winning workplace culture ranking #2 Best Company To Work For in the U.S. We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

·  Access to your pay when you need it through DailyPay
·  Medical Insurance Coverage – for you and your family
·  Mental Health Resources
·  Best-in-Class Paid Time Off (PTO)  
·  Go Hilton travel discount program 
·  Supportive parental leave
·  Matching 401(k)
·  Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
·  Debt-free education : Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
·  Career growth and development 
·  Team Member Resource Groups
·  Recognition and rewards programs

* Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

The hourly rate is $25.27 and is based on applicable and specialized experience and location.

We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.