Housekeeping Supervisor - Hilton San Antonio Hill Country - Franchise

Job description

Job Requirements

Oversee the responsibilities of the Housekeeping Department including Room Cleaning, Public Area Cleaning, Laundry & Guest laundry services. 

Maintain high standards in all aspects of internal and external service

Promote unity and teamwork throughout the department. 

Actively participate in all aspects of Housekeeping operations, including Room cleaning, Room inspections, deep cleaning, Laundry and Public areas. 

Communicate with guests in a professional, courteous and helpful manner. 

Supervise Housekeeping teams to maximize the guest experience, exceed expectations and efficiently complete daily departmental objectives.

Support environmental commitments by having the knowledge, skills and values to be a leader in the global goal of “greening” the hospitality industry.

Watch for safety hazards and report them immediately to your Department Supervisor.

Closely monitors day-to-day operations.

Ensures all service standards are met and adhered to.

Regularly inspect public areas and guestrooms.

Facilitates consistent quality of service to exceed guest expectations.

Supervises staff performance, attendance, appearance, and conduct.

Works with Engineering and Front Office to maximize guest satisfaction.

Informs Housekeeping Management of room status for arrivals (and if directly asked by Front Office).

Assists with answering phones, guest requests, and general inquiries.

Creates and ensures daily completion of staff checklists and necessary reports.

Always keeps work area neat and clean.

Can master familiarity with the computer operating system as related to the scope of the position.

Attends weekly departmental meetings as necessary.

Always maintains a professional appearance and attitude.

Work Experience

High school graduate or equivalent.

A minimum of two years’ experience in Housekeeping.

Minimum of 6 months plus experience as an Inspector.

Prior guest relations training.

Knowledge of proper chemical handling.

Ability to satisfactorily communicate in English with guests, co‑workers and management to their understanding.

Ability to read, write, and understand simple instructions.

Knowledge of the safe use of cleaning products.

Disclaimer
This job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel’s employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed by a franchisee and not by Hilton. You will not be eligible from compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee.