Housekeeping Supervisor

Job description

A Housekeeping Supervisor is responsible for supervising room attendants to deliver an excellent Guest and Member experience while monitoring housekeeping standards and assisting the Head Housekeeper.

What will I be doing?
As a Housekeeping Supervisor, you are responsible for supervising room attendants to deliver an excellent Guest and Member experience. A Housekeeping  Supervisor will also be required to assist the head housekeeper and monitor standards. 

·  Supervise Room Attendants
·  Daily allocation of rooms and deep cleaning tasks to Team Members
·  Manage guest requests, including VIP amenities and communicating them to the relevant team members
·  Routine inspection of guest bedrooms to ensure they meet standards
·  Achieve positive outcomes from guest queries in a timely and efficient manner
·  Carry out lost property procedures
·  Report maintenance issues to Maintenance/Engineering Department
·  Assist Head Housekeeper with training requirements
·  Comply with hotel security, fire regulations and all health and safety legislation
·  Assist other departments wherever necessary and maintain good working relationships

What are we looking for?
A Housekeeping Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and  values that follow:   

·  Committed to delivering a high level of customer service
·  Experience in managing/supervising a team in a similar role
·  Experience in the hotel/cleaning industry
·  Good oral and written communication
·  Previous experience in a similar role
·  High standards of cleanliness
·  Good interpersonal skills
·  Ability to work on their own or in teams
·  Fluent English and Spanish 

What will it be like to work for Hilton?

The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World’s Best Workplaces. We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our Go Hilton Team Member Travel discount program. Hilton prioritizes understanding and integrating our Team Members’ unique perspectives and voices—along with those of our Guests, Owners, Suppliers, and Partners—to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!

We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of his or her role, and to receive other benefits and privileges of employment. 

-Your Candidate Experience in every selection process is very important to us. As such, you might receive an email from “The Hilton Recruiting Team” ( hiltonrecruitingsurvey@hilton.com ) with the subject line “Your experience with Recruiting” with a request to learn more about your interviewing experience.  The email is not spam, and you can click the link. The survey should take no more than 1 minute to complete, and we would appreciate your feedback as this will help our Human Resource and Recruiting Teams to focus on what is important to you-