Housekeeping Order Taker

Job description

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a  Housekeeping-Order Taker , you’re not just ensuring the upkeep and cleanliness of the hotel – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

As a Housekeeping-Order Taker, you will be responsible for performing the following tasks to the highest standards:

·  Handle team member and guest requests by delegating to the appropriate individuals and follow up to ensure department and hotel standards are met
·  Maintain the computerized Work Order System. This requires logging and recording all service requests, implementation, distribution, and closing of all Work Orders
·  Ensure vacant/ready rooms are available to the Front Office through coordination with the Floor Supervisor team
·  Responds to all emergency call which includes monitoring the alarm system
·  Dispatching and directing the proper crafts to the location, notifying other departments and the alarm-company of the situation
·  Coordinate and control all office traffic
·  Present a positive, professional, and courteous image, to ensure guest satisfaction
·  Maintain the brand's high quality standards
·  Ability to remain calm and perform all essential functions during emergency situations
·  Maintain control of Guest Supplies, prepare the needed supplies for requisitions and handle lost and found

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands ,  and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.
Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.
Curious about life at Hilton? Explore our  Careers Blog  to see why we’re more than a great place to stay—we’re a great place to work.