Housekeeping Host (Room Attendant)

Job description

Position Purpose

To a) be a passionate host in all areas of the hotel and b) ensure that all assigned housekeeping duties are executed efficiently and in line with policies and standards.

Duties & Key Responsibilities

Being a Great Team Member

·        Come to work every day with a smile on your face

·        Be a reliable and motivated member of the Housekeeping team

·        Communicate clearly and constructively with team members in all areas of the hotel to help deliver great brand-unique guest experiences at our hotel.

·        Always deliver ‘fair share’ in team tasks and support colleagues whose workload may temporarily be heavy, this includes helping out in F&B service and stewarding

·        Provide constructive suggestions/feedback to your Line Manager on products, processes and procedures to contribute to our continuous improvement efforts

·        Be aware of planned team meetings and learning sessions and attend as required

·        Show interest in learning something new every day.

·        Participate positively in pre and post shift briefs and hotel team huddles and apply learning the next day

·        Volunteer to participate in company campaigns like Travel with Purpose or TM committees

·        Execute duties as assigned by the Hotel Leadership team

·        Be open to acquiring new knowledge and skills in areas such as guest service, stewarding, kitchen or maintenance to be able to provide support to these departments where required, and at the same time improve chances of a faster career progression

Housekeeping Specifics

·        Execute cleaning duties as assigned with maximum levels of skill, knowledge, commitment and efficiency.

·        Be familiar with our CleanStay standards and procedures and dutifully apply them

·        Organise your assigned ‘work area’ to be able to execute assigned housekeeping tasks effectively & efficiently, to the required CleanStay, brand and hotel standards

·        Take time to be a great host and engage with guests in public areas such as corridors, elevators, in front of guest rooms etc. Greet friendly and with a smile on your face, do a bit of small talk, ask for their feedback and enquire what you and your colleagues can do to make their guest experience an even better one!
What are we looking for?

A Housekeeping Attendant serving Hilton is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values below:
   
·  Planning and organizing
·  Good oral and written communication
·  Previous experience in Laundry
·  Good interpersonal skills
·  Proficiency, at intermediate level, with computers and computer programs, including Microsoft Office
·  Committed to delivering a high level of customer service
·  Excellent standards of clean

It is advantageous in this position if you demonstrate the following capabilities and advantages:
 
·  Ability to work in a team
·  Excellent attention to detail
·  Positive Attitude

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands .  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!