Housekeeping Attendant - Embassy Suites by Hilton Aruba Resort

Job description

A Housekeeping Attendant will support all Housekeeping and Laundry with guest requests analyzing each request and delegating between the team members, so that work can be done in an efficient and timely manner ensuring an exceptional experience for our Guests.

What will I be doing?

As Housekeeping Attendant, you will perform various cleaning duties within the Housekeeping department. The Housekeeping Attendant will be responsible for the overall cleanliness of assigned rooms/suites and you will also be responsible to report maintenance deficiencies in order to maintain rooms/suites in compliance with standards. Specifically, a Housekeeping Attendant will perform the following tasks to the highest standards:

·  Ensures that the cleanliness of the assigned rooms/suites are held consistently to the high operating standards
·  Actively works on available and released Rooms for Guest Service along with the Floor Housekeeping Supervisor instructions
·  Cleans rooms/ suites, as assigned, which includes making beds, cleaning bathrooms, dusting, vacuuming where necessary and washing windows / tracks
·  Reports rooms as clean and available Monitor and comply with the appearance, standards of the Housekeeping department with an emphasis on team work
·  Check maid cart for supplies, stock as needed
·  Strip dirty linens / towels and remove used amenities from room/suite
·  Replenish linen and guest amenities
·  Empties and cleans trash containers
·  Dusts and polishes all furniture and chrome
·  Clean mirror, lights and lamps, television screen and surfaces, telephone, walls and draperies
·  Sweep and mop floors
·  Greet guests immediately with friendly/sincere acknowledgement
·  Clean balconies and all balconies furniture, windows surfaces and cleans the floor
·  Cleans the bathroom vanities, basin, toilet and shower door
·  Scrubs the tile floors
·  Disinfects bathroom surfaces and floor
·  Replaces bathroom supplies if necessary
·  Cleans and maintains all appliances
·  Respond to special requests by guests (such as providing extra amenities or service time requests)
·  Reports and turns in all lost and found items which are left behind by guests
·  Provides excellent guest service at all times
·  Replaces Laundry Attendant or Public Area Attendant in case of holidays, days off or absences
·  Performs all other related duties as assigned by the supervisor

What are we looking for?

A Housekeeping Attendant serving Hilton is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values below:

·  Planning and organizing
·  Good oral and written communication
·  Previous experience in Housekeeping
·  Good interpersonal skills
·  Proficiency, at intermediate level, with computers and computer programs, including Microsoft Office
·  Committed to delivering a high level of customer service
·  Excellent standards of clean

It is advantageous in this position if you demonstrate the following capabilities and advantages:

·  Ability to work in a team
·  Excellent attention to detail
·  Positive Attitude

SUPPORTIVE FUNCTIONS

 In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions:

·   Provide customer service to guests, including information about hotel services, activities and local attractions
·  Assist co-workers, as requested

 QUALIFICATIONS

 Education: High School graduate or equivalent preferred but not necessary

 Experience: 6 months to 1 year cleaning experience in housekeeping or janitorial services preferred

 Skills: Must be physically strong. Able to communicate in English; speak, read, write English is a plus. Also able to communicate in Spanish and Papiamento.

 Note: Due to the cyclical nature of the hospitality industry, Housekeeping Attendants may be required to work varying schedules to reflect the business needs of the     hotel.

 

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands .  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!